Robert Ess Email & Phone Number

Saint Paul, Mn, Us

The behind the scenes IT support (e.g. switches, servers, phones, WAPs, AD, SCCM, JAMF, O365, Cisco, ProofPoint). Information Systems and Data Security team. Recently setup and deployed Okta across the district for over 6000 staff.

New Brighton, Mn, Us

As the Service Manager I am responsible for the operation of Mytech’s Support Team. This requires managing a team of engineers and support staff, as well as coordinating service-related issues with other internal departments. Regular customer interactions are necessary to facilitate requests and ensure a high degree of customer satisfaction. I work closely with Mytech leadership to ensure department profitability and process adherence. Mytech Partners is a very customer-centric company, so a thorough knowledge of customer service and a commitment to professionalism is my top priority. Essential Duties & Responsibilities:• Manage a team of engineers and support staff to promote productivity and efficiency.• Coach and mentor team members, facilitate quarterly check-ins and annual reviews.• Hire and train new team members as necessary.• Develop documentation, procedures, and processes, and validate adherence to them.• Work with management team to develop KPIs and set up goals for the team.• Track service delivery metrics (weekly, monthly, quarterly) and report to Mytech leadership.• Manage and report profitability of department.• Oversee staff scheduling and coordinate Help Desk, Depot & Field coverage.• Facilitate team meetings, trainings, and lunch-and-learns.• Review service requests and time entry to ensure accuracy and accountability.• Monitor workflow and identify improvements based on problem areas.• Identify areas of improvement related to support tools, customer satisfaction, and processes.• Utilize ITIL standards to implement changes to process and documentation.• Communicate with customers regarding service issues, escalations, and proactive follow-up.• Oversee emergency response execution.• Manage company vehicle fleet.• Responsible for inventory management including monthly/quarterly/yearly audits.

New Brighton, Mn, Us

New Brighton, Mn, Us

Remote support of Mytech Partner’s managed services clients.Office 365 administration - Security & Compliance administration, Azure AD Connect, user setup, groups and resource setup.Active Directory - Set up new user profiles, created security & distribution groups, developed process for new & terminated users, set up templates and organizational units, security & distribution groups.Assisted in the support of line of business software. Acted as the liaison between the client and vendor to communicate issues and technical information to expedite the resolution of problems.Business software includes: Citrix, Quickbooks, Dentrix, Dentalvision, Tigerview, Dexis, ADP, Adobe, SysPro, Syteline ERP, Dynamic CRM, MechWorks, SolidWorks, & Autodesk.Facilitated the recovery of backup data using Storage Craft and Datto.Exchange - Added & terminated users, created distribution groups and email forwarding groups, exported PST and user data using PowerShell.

Improved Operational Efficiency and Cost Savings:* Financial Management: * Restructured budgetary accounts for better alignment with ministry coordinator oversight, leading to a reduction in budgeting errors. * Realigned banking to reduce monthly fees by 50% * Implemented accounting software with a shared network database, streamlining financial processes. * Balanced the books and tracked budgets efficiently. * Utilized [invalid URL removed] for software purchases, resulting in significant cost savings.* Technology Infrastructure: * Installed network infrastructure, including cabling, switches, access points, firewall, security cameras, and NAS, enhancing network performance and security. * Set up PC and database backups to ensure data security. * Set up Microsoft 365 tenant for migration from Google, facilitating collaboration and communication.* Streamlined Processes: * Set up tracking and auditing for printer usage, leading to reduced printing costs. * Set up automated bill pay and journal entries to streamline accounts payable processes. * Created custom reports to extract necessary data for budget oversight, improving decision-making.Other Duties:* Payroll specialist - responsible for all employee payroll including state and federal forms and taxes.* Managed accounts receivable and accounts payable.* Managed missionary income for several overseas missionaries.* Retirement program administrator for the TSA 403b.

Bloomington, Mn, Us

http://woolleysrestaurant.com/- Multitasking- Descriptive upselling- Customer service- Insure customer satisfaction- Teamwork- Perform prep work to help minimize potential future needs- Balance end-of-day reports

St. Paul, Minnesota, Us

Managed a $300,000+ department budget, which included copiers, printers, and binding equipment, supply and maintenance contracts, and a staff of 20 employeesManaged contract performance, capital expenditures, and charge back rates.Trained staff and faculty on the functions and features of e-commerce software.Developed and taught classes to train staff and faculty in Adobe Photoshop & InDesign.Awarded Bethel Star for Royal Care three years in a row for exceptional customer service.Developed yearly department budget, forecast expenses and income.Designed income and expense tracking system, detailing purchase orders, meter readings, and monthly trends which helped identify underutilized equipment and areas in need of upgrades.Negotiated contracts to reduce supply costs, resulting in savings of thousands per year.Performed editing, layout, and printing of bound books and course packets.Hired, managed, and trained staff including yearly performance reviews.Managed Web-to-print solution, including pricing, database, visual appearance, and user access.Designed postcards, University roster, student planners, marketing materials, and presentation posters.Ran DB backups and pulled reports to extract needed information.Used MS Excel pivot tables to extract data for department chargebacks and analysisServed on Bethel's anti-racism and reconciliation commission, employee appreciation team, and Bethel sustainability council.

Customer Service Specialist for high volume Canon Color Copiers covering the State of Minnesota. Canon Gold certified Technician. Awarded Presidents club award for outstanding customer service.

Started in 1997 working on Fax machines and worked up into the HP printer team by 1999. After a year working on HP and large format printers was promoted onto the color copier team. Served on IKON's Community Action Team.Specialties: HP Printer certifiedCanon and Ricoh Color CertifiedCanon, Sharp, Panasonic, Toshiba, Konica, HP, Fax Certified

Photographed weddings, on location shoots, and studio work (seniors, children, and families).Hand-colored black and white photos with oil paint.Retouched negatives and photos.

Photographed weddings, on location shoots, and studio work (seniors, children, and families).Commercial photography included newspaper food ads, on location business portraits, shooting for People Magazine, and building photography.Developed and manipulated black and white photos in darkroom.Repaired and maintained equipment.http://www.curreysphotography.com/

Bachelor Of Science (B.S.), Business Management With A Global Business Focus

Associate Of Arts (A.A.), General Studies