Robert Preston Email & Phone Number

Plano, Texas, US

Houston, Texas, US

Arlington, TX, US

College of Business- Finance and Accounting

Houston, Texas, US

• Completed intense 3 month training program. The program focused on proficiency in working all stations, recipe execution, sanitation, ordering, receiving, Inventory, prep sheets, food presentation, POS systems, and.
• Rapidly promoted to Associate Manager after training.
• Proficient in all matters pertaining to the restaurant as there was usually 1 Manager running the unit for the day.
• In charge of a staff of approximately 80.
• Involved in all hiring, training, firing, evaluations, continued development and disciplinary actions of the staff.
• Identified the reason for short staffing and poor service of shifts was the lack of cross training. We spent the training dollars to fix the problem. This resulted in better labor costs, reduction of over time, and.

• In charge of all aspects of the restaurant.
• Developed a Management team of 3 and staff of approximately 50.
• Achieved all budgeted costs in 2 year period.
• Passed the surprise culinary test for the first time in that location's history.
• Reduced staff turnover in a difficult location through effective leadership, proper scheduling, and human relation skills.
• Received an excellent rating on all evaluations.

• Responsible for the training and development of new agents.
• Set appointments with prospective clients.
• Found the right products to meet the needs of specific clients.
• Attained general lines insurance license.

• Responsible for the hiring, training, and development of team members.
• Completed schedules for approximately 63 FOH employees.
• Maintained excellent standards of customer service to increase guest satisfaction and loyalty.
• Proficient in ordering, receiving, prep sheets, and Inventory.
• Taught Management and hostesses the correct way to run a wait by keeping a steady flow of orders to the kitchen. This resulted in faster ticket times, reduced wait times, and increased guest satisfaction.
• Heavily involved in the development of Managers in training as the unit was the region's training store.

• Built positive sales trend in Dallas - Fort Worth marketplace.
• Developed strong sense of teamwork throughout market by establishing quality communication processes.
• Established and managed strategic business relationships with vendors and suppliers unique to company's needs.
• Consistently improved expense contracts and revised productivity levels during yearly budget cycle for 7 years.
• Trained employees in developing and maintaining superior customer relations, empowering them to resolve problems and retain good will.
• Successfully met or exceeded net margin objectives in overall declining market.

• Achieved 100% of monthly cost objectives over 5-year period.
• Received operator of the year award in the first year of awards eligibility.
• Rapidly promoted to positions of greater responsibility.
• Established excellent rapport between departments, which was critical to attaining organizational goals.
• Coached quality customer service practices, significantly reducing complaints.
• Effectively directed distribution of products and services to increase sales.

Rapidly promoted to server trainer and consistently ranked as #1 or #2 server.

Bachelor Of Business Administration - Bba, Accounting And Finance

Accounting Bs., Accounting