Supporting users of a fortune 500 company with daily issues, break fix, system installation, and other daily activities. Interim Tower Lead/ supervisor. Monitoring of Service Now to ensure SLA's are meet on time. Team management to provide the best possible service to customers. Management of stock room inventory for distribution to other team members. Imaging of PC's to be deployed to all users. Travel to remote locations for troubleshooting and repair of minor to critical issues. Supporting users via phone, video conference and remote assistance to remedy issues from mobile device to company laptops. Smart hands Network Infrastructure support, via installation and removal of network devices. Working with Network Operations to upgrade existing network infrastructure.

Supporting users of a fortune 500 company with daily issues, break fix, system installation, and other daily activities. Interim Tower Lead/ supervisor. Monitoring of Service Now to ensure SLA's are meet on time. Team management to provide the best possible service to customers. Management of stock room inventory for distribution to other team members. Imaging of PC's to be deployed to all users. Travel to remote locations for troubleshooting and repair of minor to critical issues. Supporting users via phone, video conference and remote assistance to remedy issues from mobile device to company laptops. Smart hands Network Infrastructure support, via installation and removal of network devices. Working with Network Operations to upgrade existing network infrastructure.

Installation, maintenance and replacement of PC’s, point of sale devices and other related accessories for Fortune 500 clients per their required processes. Implementation of client specific operating system images per required procedures. Support and repair of Lexmark series printers for several clients. Support for network infrastructure hardware including installation and testing of various network components such as servers, switches, routers, and cabling. Basic support for MC 9000 series scanners for Distribution Center Environments. Adherence to meeting all client SLA contracts on time with a first-time resolution. Experienced with ClearVision ticketing system

Imaging new computers with company required software for distribution to employees. Decommissioning old computers for donation. System troubleshooting with senior technicians.

Checking in/out guest. Assisting guest with any questions or issues they may have in a timely manner. Executing all night audit procedures.

Negotiation of oil and gas leases. Creating Ownership Reports, Runsheets, and other title related documents. Researching public records for mineral, surface, and royalty title. Direct interactions with surface, mineral, and royalty owners.

Assisting apple customers with their IOS, Mac OS, Ipad OS and apple hardware questions and problems in a timely manner.

Buying and selling homes for my clients.

Negotiation of oil and gas leases. Creating Ownership Reports, Runsheets, and other title related documents. Researching public records for mineral, surface, and royalty title. Direct interactions with surface, mineral, and royalty owners.

Negotiation of oil and gas leases. Creating Ownership Reports, Runsheets, and other title related documents. Researching public records for mineral, surface, and royalty title. Direct interactions with surface, mineral, and royalty owners. I handled the day to day support operations, system maintenance, upgrades, and installations of new equipment for the company.

Call center technician for Dell computers in the Hardware/software team

Summer job as Help desk technician. Troubleshooting computer problems with hardware and software. Installing network hubs and cables in a office environment.