Rob Faille Email & Phone Number

Oaks, Pennsylvania, United States

Lead team of 4 Development Managers and 60 onshore and offshore Developers and QA analysts. This interdisciplinary team supports the SEI Investor Management Services (IMS) unit. Comprised of data warehousing, data movement, data analytics, data science, data-as-a-service (DaaS) and traditional applications, it is at the forefront of implementing data-driven strategies across the organization with a focus on delivering platforms, analytical solutions and services that enhance productivity and maximize business value. o Designed and implemented best practice policies for multiple Data Management services, improving efficiency and delivery times.o Project manager and platform owner for data movement architecture utilizing Kafka. Successful leader in the implementation of Kafka applications that allowed for the interconnecting of multiple disparate systems.o Developed, proposed and successfully implemented “Right-Sizing” plan which doubled resources assigned to key business system, resulting in vastly improved support and more frequent feature releases.o Research, plan and implement new technologies to enhance the data ecosystem.o Lead effort to migrate from on-premises data warehouse to Snowflake.o Coordinate with other members of senior management to maximize the efficiency of the software development lifecycle.o Evaluate the effectiveness of current systems and offer solutions that support business priorities.o Technology leader on committee to evaluate potential Mergers & Acquisitions.

Oaks, Pennsylvania, United States

Led team of onsite and offshore developers, business analysts and QA specialists in development and support of the ETF business. Managed agile software development process, worked with product owners on requirement/design/integration of software components, ensuring sprints completed on-time, addressed customer issues/escalations.o Project manager on enterprise project to upgrade critical vendor software across all business units.o Analyzed data generation and delivery process for high value customer. Implemented improvements to stabilize process and increase customer satisfaction. o Improved agile development process by implementing new procedures leading to better estimation, improved tracking and reporting, and more accurate and valuable communication.

Newtown, Pennsylvania, United States

Provide technology solutions and support for local small businesses and consumers. Services include, but are not limited to:- Server and desktop computing support- Custom application development- Salesforce consulting services / Salesforce lightning development- Computer and application training- Web development- Predictive analytics and data mining- Database development and support

Philadelphia, Pa

Responsible for strategic management of information and technology resources and analytic services within central Development and Alumni Relations (DAR). * Manage the implementation, use, and maintenance of central DAR information systems to support all Advancement business processes and enable the division to meet the University’s development, engagement, and communications needs. * Lead and mentor team in conducting comprehensive,complex analytical projects using University and external data sources.* Leverage relationships with vendors and other institutions in Higher Education to develop a roadmap for the direction of the Universities Alumni and Donor CRM system. * Work across DAR as an internal consultant to assist others in problem identification, conceptualizing an approach to understand and analyze the problem and/or need. * Develop expertise about new technologies as they become available and understand vendor roadmaps and industry directions with an eye toward how they will affect DAR.* Serve on the IT leadership board for the University to actively have input into the technology direction of Penn. * Continue to serve on industry advisory groups and partner with other institutions in Higher Education to collaborate on best practices and industry trends.

Princeton, Nj

Lead Development Information Systems department maintaining the alumni database, providing development and maintenance of custom web applications, building and maintaining a data warehouse and reporting infrastructure and providing hardware and software support to the Development Office. Responsibilities include:• Manage daily operations of the department• Serve as technology and alumni data liaison with campus partners• Develop roadmaps articulating how technology can add value to the Office of Development• Recommend resource investment and determine staffing model• Establish project priorities• Conceive, articulate and communicate the department's mission, vision and strategy in collaboration with stakeholders• Promote knowledge sharing and facilitate staff productivity through the effective use of technology and information management solutions• Collaborate with business partners to evaluate needs and recommend solutions• Identify emerging and current knowledge management and IT trends• Identify and implement continual process improvement

• Led team of highly skilled application architects and systems analysts in supporting and enhancing a complex environment. • Consistently achieve excellent results in largest areas of firm with least amount of resources by utilizing exemplary leadership and organizational skills.• Establish IT strategy consistent with business strategy by partnering with business leaders. • Manage projects initiated by Investment, Actuary, Human Resource and Accounting Departments following full system development lifecycle.• Led key business stakeholders in efforts to identify, analyze and improve inefficient business processes following DMAIC methodology. • Instituted daily operating policies and procedures, including formal change contract, move to production and service level agreements.• Architect and Project Manager leading development and implementation of cutting edge Equity Hedging platform allowing firm to enter new markets selling guaranteed products by hedging $80M of liability risk. • Project Manager championing effort to establish change management process based on ITIL standards eliminating unauthorized production migrations reducing downtime and errors by 60%.• Led modernization and process improvement effort in Investment Department drastically reducing costs and eliminating two accounting positions by designing, building, and implementing new technology platform. • Managed modernization and process improvement project in Actuary Department eliminating errors and improving performance on model runs by 80%. • Eliminated large manual process by successfully leading team in design and build of Fixed Variable Reporting System consolidating Accounts Payable functions. • Actively participate in industry groups and committees to monitor trends and review best practices.

• Established strategic technology direction and architecture. • Led team of highly motivated technologists in the day to day support of the business operations including desktop and application support.• Setup, configured, supported and administered Microsoft Windows server environment in both clustered and non-clustered setup. • Ascertained needs, set goals and prioritized projects; successfully met and exceeded business partners’ expectations.• Led efforts to maintain the disaster recovery site and worked with business partners to develop the business continuance plan.

Dublin, Ireland• Led team of systems engineers and analysts. • Installed, upgraded and supported server and desktop environments.• Supported and upgraded numerous market data services. • Integrated vendor systems into existing infrastructure. • Developed custom applications to meet specific business needs. • Rewrote and patched existing applications to improve performance, increase reliability and add functionality. • Analyzed requirements from business partners to improve trading environment.

• Managed Help Desk, Software Development Support, Trade Support and Windows NT Server support teams.• Setup, configured, supported and administered enterprise servers. • Established standards for hardware/software configurations of all desktop PCs, wireless units and servers. • Researched, tested and deployed one of first wireless networks on Philadelphia and San Francisco Stock Exchange floors.• Worked with department managers to ascertain needs, set goals and prioritize projects. • Coordinated workflow of department to ensure business objectives were met. • Supported all market data services.• DBA for SQL Server environment.• Negotiated terms of service and licensing contracts with vendors resulting in significant cost savings.

Manage Customer Service department responsible for fielding 1000+ calls per day from clients in North America for the stocking and distribution of US and foreign travelers checks and currency.

Mse, Technology Management

Ba, History, Business