Rob Faille Email & Phone Number

Oaks, Pennsylvania, United States

Lead team of 4 Development Managers and 60 onshore and offshore Developers and QA analysts. This interdisciplinary team supports the SEI Investor Management Services (IMS) unit. Comprised of data warehousing, data movement, data analytics, data science, data-as-a-service (DaaS) and traditional applications, it is at the forefront of implementing.

Oaks, Pennsylvania, United States

Led team of onsite and offshore developers, business analysts and QA specialists in development and support of the ETF business. Managed agile software development process, worked with product owners on requirement/design/integration of software components, ensuring sprints completed on-time, addressed customer issues/escalations.o Project manager on.

Newtown, Pennsylvania, United States

Provide technology solutions and support for local small businesses and consumers. Services include, but are not limited to:- Server and desktop computing support- Custom application development- Salesforce consulting services / Salesforce lightning development- Computer and application training- Web development- Predictive analytics and data mining.

Philadelphia, PA

Responsible for strategic management of information and technology resources and analytic services within central Development and Alumni Relations (DAR). * Manage the implementation, use, and maintenance of central DAR information systems to support all Advancement business processes and enable the division to meet the University’s development, engagement.

Princeton, NJ

• Lead Development Information Systems department maintaining the alumni database, providing development and maintenance of custom web applications, building and maintaining a data warehouse and reporting infrastructure.
• Manage daily operations of the department
• Serve as technology and alumni data liaison with campus partners
• Develop roadmaps articulating how technology can add value to the Office of Development
• Recommend resource investment and determine staffing model
• Establish project priorities

• Led team of highly skilled application architects and systems analysts in supporting and enhancing a complex environment.
• Consistently achieve excellent results in largest areas of firm with least amount of resources by utilizing exemplary leadership and organizational skills.
• Establish IT strategy consistent with business strategy by partnering with business leaders.
• Manage projects initiated by Investment, Actuary, Human Resource and Accounting Departments following full system development lifecycle.
• Led key business stakeholders in efforts to identify, analyze and improve inefficient business processes following DMAIC methodology.
• Instituted daily operating policies and procedures, including formal change contract, move to production and service level agreements.

• Established strategic technology direction and architecture.
• Led team of highly motivated technologists in the day to day support of the business operations including desktop and application support.
• Setup, configured, supported and administered Microsoft Windows server environment in both clustered and non-clustered setup.
• Ascertained needs, set goals and prioritized projects; successfully met and exceeded business partners’ expectations.
• Led efforts to maintain the disaster recovery site and worked with business partners to develop the business continuance plan.

• Dublin, Ireland
• Led team of systems engineers and analysts.
• Installed, upgraded and supported server and desktop environments.
• Supported and upgraded numerous market data services.
• Integrated vendor systems into existing infrastructure.
• Developed custom applications to meet specific business needs.

• Managed Help Desk, Software Development Support, Trade Support and Windows NT Server support teams.
• Setup, configured, supported and administered enterprise servers.
• Established standards for hardware/software configurations of all desktop PCs, wireless units and servers.
• Researched, tested and deployed one of first wireless networks on Philadelphia and San Francisco Stock Exchange floors.
• Worked with department managers to ascertain needs, set goals and prioritize projects.
• Coordinated workflow of department to ensure business objectives were met.

Manage Customer Service department responsible for fielding 1000+ calls per day from clients in North America for the stocking and distribution of US and foreign travelers checks and currency.

Mse, Technology Management

Ba, History, Business