Róbert Farkaš Email & Phone Number

Slovakia

- preparing data and RFP for tender on Call center provider, contract elaboration in cooperation with legal department (SLA and conditions/responsibilities/duties setting, monitoring, reporting), meetings negotiations with competitors, tender evaluation, contract signing;- setting requirements for Central Information System from the Call center and.

- administration of billing and support systems / applications on VMS and Linux / Unix on Oracle databases;- systems / applications / scripts supervision and operational solution of arisen incidents;- analysis and problem solutions related to billing reported by customers;- applications / processes / scripts / patches / kits setting, configuration.

- managing the sub-department with 32 employees (2 managers and their teams, 1 specialist);- responsibility for managing the call centre for corporate and strategic clients, planning and fulfillment of defined goals, cooperation with other departments, remuneration and employees care, industrial relationship treatment, recruitment of new employees.

- managing the team of 14/28 employees of call centre (hotline) for corporate clients (telephonic support for all services provided by Orange company, including data lines leasing, VPDN, etc.);- support and special solutions for strategic clients of the company;- employees’ remuneration, industrial relationship treatment, recruitment, evaluation.

- communication – mainly with corporate clients (e-mail, phone, individually), information providing, prompt solution of clients‘ requests concerning all but mostly data services;- solving non-standard requests and problems;- solution coordination within multiple sub-departments;- informational and counselling support of L1 employees from B2B sub-dept..

- telephonic communication with clients, information providing, counselling and prompt solution of clients‘ requests concerning data services (installations, configuration, dial-up set-up, GSM - CSD and GPRS services)

- PC configuration, new HW and SW installation, printers, scanners and other peripherals installation, PC upgrade;- small computer networks realization (peer to peer, client – server), cabling, shared network resources installation;- internet connection installation (data set installation, SW configuration in relation to internet connection)

Bachelor Study Programme, Andragogy In The Profiling Of Personnel Management

Technical Diploma, Electronic Computer Systems

Study realized during employment, finished by school-leaving exam.

Technical Diploma, Mechanic-Electronic For Consumer Electronics

Finished by school-leaving exam.