I will soon be returning to work after a planned career break.

Comprehensive responsibility for parking control at regional sites including Austin-Bergstrom International Airport. This included creating, maintaining, and upgrading operational infrastructure and independently managing complex, interdependent network and production systems. • New Airport Project: ABIA South Terminal. Responsible for server build-out and bringing complex new parking systems online. Worked within tight deadline for timely and cost-effective completion, coordinating multiple vendors on fiber optics, ISP, firewall. Active monitoring of PCI compliance. • ABIA Parking System: Established QA environment to model and test major upgrades, reducing continuity risks to parking system POS handling $37,000,000 in yearly revenue. • Established process and configuration standards for IT installation and development of networks, servers, workstations, and firewalls. Automated operational tasks and processes including backups and alerts. • Identified technology risks early and established mitigation plans. Monitored PCI compliance with site surveys to document security protocols, initiate external network scans, and safeguard customer financial data. • Collaborated with and supported business owners, city employees, and end-users. Rotating on-call schedule for ABIA Parking POS and parking facilities throughout city.

Oversaw IT systems for corporate office and high-volume five-restaurant network. This included site development, risk mitigation, end-user support, and data protection and management. • Trudy's Four Star. Brought 13,000 square foot restaurant online from construction to opening day. Planned and implemented POS system, network, store PCs and servers, television matrix, security system, and audio setup. Directed process from development to purchase to installation. • Trudy's Corporate. Refined and enhanced tracking systems, defining Key Inventory Metrics while leading transition from Dynamics to Compete. Optimized and upgraded payroll system for 700 employees. • Proactively developed IT training protocols to support large and diverse staff user community, guiding them to work independently through lower-level issues. • Initiated emergency recovery plans for six locations. • Forecast IT risk management requirements for corporate. • Integrated multiple databases to extract and order employee metrics and KPIs for operations managers. Crystal Reports, SQL database, Access Database Management. • Updated and maintained Aloha POS menu system in five locations. • Oversaw upgrades to POS system to ensure PCI compliance and documented for regulators. • Increased data reliability through maintaining backup and recovery systems to ensure full system and granular data recovery. •Decreased number of IT tickets through employee manual produced with input from restaurant managers. • Wrote Crystal reports to provide accurate tracking of employee data. • Provided written and visual content and managed updates for three websites.

• Network infrastructure: Oversaw network infrastructure connecting external industrial saws to company network, replaced runs of fiber-optic lines as needed, ensured reliable transfer of data from truss engineers to sawyers• Data Integrity: Performed daily server backups to protect Novell data.• Plotting and Drafting System: Maintained system. Plotted new jobs for domestic and commercial construction.• Tech Support: Provided comprehensive support for employees working on MiTek and AutoCAD software. • Data Storage and Indexing: Maintained indexed electronic library of past jobs in proprietary business system.• Hardware: Built and configured individual desktops to in-house specifications. • Payroll: Oversaw payroll and time clock system, with weekly checks of data integrity.

• Adapted architectural plans into AutoCAD drawings• Translated AutoCAD drawings into MiTek engineering software to determine truss stress and loads• Produced timely cost estimates for designated jobs• Coordinated with sales staff on proposed cost of construction

• Took and executed print orders for commercial clients.• Hand-colored prints • Hand-built frames and cut mats for art prints• Produced original decorative art for gallery sales

• Hung paintings and drawings to precise specifications for student gallery shows• Cleaned and maintained painting studio environment for students, models, and professors• Set-up for special events