Robert Fein Email & Phone Number

Oakland, California, Us

San Francisco, California, Us

Provided guidance to multiple groups on consumer lending laws and regulations such as ECOA/Regulation B, FCRA, FDCPA, SCRA, UDAAP, and TCPA.Completed risk assessments and gap analyses for consumer loan products as part of ongoing initiative. Provided support for issue management including resolution, documentation, reporting, and analysis.Developed policies and corresponding procedures for compliance with applicable regulations and risk areas

Responsible for overseeing staff that handled credit information requests from consumers as well as banks, mortgage companies, and other lending institutions. Charged with owning, updating, and maintaining policy, procedure, and training documents for consumer assistance, composing form letters for mass distribution, and supporting stakeholders in development and completion of projects and technology enhancements.

Ma, 01824, Us

Contacted patients, family members, and/or medical professionals to procure and process durable medical equipment from clients. Facilitated and coordinated return of durable medical equipment. Including documenting reasons why. Responsible for redistributing daily workflow including most difficult client returns, deceased individuals, non-responsive customers, and transient patients. Designed process map to ensure all procedures were tried to retrieve medical equipment.

Assigned appraisal and other home valuation orders and provided customer service to lenders. Oversaw completion of underwriting conditions and contracts not fully satisfied by original appraisal orders. Reviewed Broker Price Opinion reports ordered by Freddie Mac and Fannie Mae for accuracy, completeness, and quality.