Senior Operating Executive with extensive P&L experience forming and leading high-performance teams to benchmark performance across multiple business verticals for global market leaders. Capture market share and drive sustainable growth and profits through leadership by example with integrity, transparency, and diligence.Creative problem solver guiding organizations to success in unsettled environments by developing culture of cohesion and empowerment. Develops strategy, creates programs and processes to ensure success and permit rapid scaling.Success Highlights• Growth: Grew regional company from 50K subscribers into $100M national industry leader with 850K+ subscribers.• Restructuring: Consolidated 16 stand-alone acquisitions into 3 industry-leading centers, significantly reducing capital expenditures and increasing operational efficiencies.• Productivity: Boosted team productivity to cut overtime by 73% (<10 hours per week), with overall 38% payroll reduction, while achieving customer satisfaction scores above 90%.• Efficiencies: Created incentive programs boosting agent accountability and efficiency, decreasing average response time by 89%, and establishing a new industry standard of 12 seconds.• Startups & Growth: Designed and built state-of-the-art national monitoring center in under 4 months, growing it to serve 150K accounts inside of 5 years.• National Customer Satisfaction: Restructured and centralized customer retention efforts to slash customer attrition by 51%.• Partnerships: Established and chaired joint task force among national MSO’s (Comcast, Comporium, Rogers, and Time Warner Cable), sharing best practices and consumer acquisition strategies.