Robert Fitoš Email & Phone Number

Zagreb, Hr

Zagreb, Croatia

Spearheading company efforts in the area of AI with the objective of maintaining our leading position:- Enhance efficiency, decision-making, and innovation through AI applications for internal processes & external monetization cases- Research and evaluate external AI tools and technologies for adoption- Ensure seamless operationalization of AI models and data products, incl. infrastructure management and integration into existing systems

Zagreb, Grad Zagreb, Croatia

Leading a team integral to the success of the business, with reponsibilities including:- Planning, budgeting and forecasting financial and non-financial KPIs for the B2B segment- Sales channel steering and management- Business intelligence supporting decision-making, operational tracking and performance management for B2B, primarily in marketing and sales areas- Leading and supporting key strategic initiatives in Big Data, advanced analytics & business transformation

Zagreb, Croatia

Managing a small team of strong performers and engaging in key activities for execution of Marketing plan, Sales channel strategy and Customer value management for the B2B segment, including but not limited to the following responsibilities:- Definition of B2B sales channels strategy, monitoring of execution and performance and value based steering- Coordination of development of overall business strategy and monitoring of execution including financial and nonfinancial… Show more Managing a small team of strong performers and engaging in key activities for execution of Marketing plan, Sales channel strategy and Customer value management for the B2B segment, including but not limited to the following responsibilities:- Definition of B2B sales channels strategy, monitoring of execution and performance and value based steering- Coordination of development of overall business strategy and monitoring of execution including financial and nonfinancial KPIs- Analysis of internal customer KPIs, customer value analytics including B2B customer segmentation and value management, designing and coordinating customer retention, up- and cross-selling paths to retain and maximize customer value- Providing inputs to Marketing to aid and steer definition of new propositions and execution of marketing plan Show less

Zagreb, Croatia

Analysis of market developments utilizing information gathered from an internal data warehouse and several production systems. The goal is to evaluate market developments and help determine possible market opportunities or threats. In addition to research (identifying trends for the purpose of focusing product development), additional responsibilities include to provide a customized view of market conditions.

Zagreb, Croatia

Development and maintenance of reports using an internal reporting portal (Java/PHP/Javascript based), writing and optimisation of database queries (Oracle, MSSQL, Business Objects), data analysis

Taking care of deployment, maintenance and administration of internal applications for a 200+ person call center. Occasional in-house development by improving existing or developing new in-house solutions. Internal server maintenance for several mission-critical applications.

Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Bonn, North Rhine-Westphalia, Germany

- Analyzed, suggested improvements and innovation in existing customer value management activities- Consulting on defining, planning and implementing measures to achieve financial targets on managing own customer base and optimizing market invest- Prototyping new ways of steering & monitoring, transfer of knowledge and best practices in business intelligence supporting value management steering and monitoring of most important KPIs- Suggesting measures and activities to maintain… Show more - Analyzed, suggested improvements and innovation in existing customer value management activities- Consulting on defining, planning and implementing measures to achieve financial targets on managing own customer base and optimizing market invest- Prototyping new ways of steering & monitoring, transfer of knowledge and best practices in business intelligence supporting value management steering and monitoring of most important KPIs- Suggesting measures and activities to maintain market leadership position in the B2B segment Show less

Master'S Degree, Sales And Marketing

Bachelor'S Degree, Business/Managerial Economics

Information Technology