Robert Joyce Email & Phone Number

Providing thought leadership, technology consulting, and creative insights to help identify, clarify, and resolve complex technical issues critical to clients’ strategic success. 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: • Leadership of Web and Mobile Application Development Teams• Agile Scrum Transformations and Cross-Functional Teams• High Performance Team Creation and Mentoring/Coaching• Continuous Integration & Continual Delivery Strategies (CI/CD) • Global IT Outsourcing and Shared Services Implementation • Integration of Automated Testing Tools into CI/CD solutions𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐠𝐧𝐦𝐞𝐧𝐭𝐬:• Led the technology team at a small marketing technology and services start-up developing cloud-based websites to multifamily real estate organizations. • Defined AWS architecture and Agile development process that improved productivity by 40%• Led offshore team to deliver custom WP Themes and Plugins that grew revenue by 30% • Defined the WP multi-tenant architecture to reduce costs and increase deployment efficiency• Tech: AWS, MySQL, WP, SaaS, PHP, Adobe Analytics

Bellevue, Washington, Us

• Led a team at a large retailer (bath, lotions, fragrances and candles) to migrate the DevOps function from another vendor • Built the 3 member DevOps team to fulfill all requirements • Led the creation of the Azure based Jenkins Build & Deploy process for client • Migrated the site Build/Deploy process and all site monitoring work to the DevOps team • Created an on-demand Build/Deploy capability that saved the organization $1.5M and provided improved time-to-market for new features and defect fix deployment • Defined the client site Build/Deploy workflows into a consistent baseline used to enhance all future improvements Tech: Jenkins, React, SaaS, Salesforce SFCC, Azure, IAC, Node.js

Atlanta, Ga, Us

Delivery Manager at Cox Automotive• Led 2 teams (strategic & tactical) at Cox Automotive with onshore & offshore members to re-architect and modernize the DealShield.com application suite which supports the Manheim Auto Auction business and associated supply chain elements• 30 cross functional team members consisting of Dev, QA, SRE, TA & Scrum Master• Defined the teams, high level architecture and the development tools and processes• Re-architected and migrated legacy systems to modern, scalable platforms• Implemented microservices-based solutions to enhance system modularity, scalability, and resilience• Managed the entire software development process, from initial concept through deployment and ongoing support• Spearheaded the creation and launch of new software features, ensuring alignment with business goals and market demands• Implemented Agile Scrum (SAFe) to improve delivery efficiency• Increased velocity for each sprint to create 2 highly effective high performing teams• Defined shadow mode production deployment details to run concurrently for comparison to legacy. • Built, mentored, and led a high-performing development team, fostering innovation, accountability, and continuous learning• Implemented and enforced coding, testing, and deployment best practices while staying current on emerging technologies• 22 month project had: 350+ APIs, 850+ User Stories, 1500+ Automated Test CasesTech: AWS, IAC, RDS, SAS, Java, RESTful, MySQL, Ruby on Rails, React, PHP, SaaS, Adobe Analytics

Providing thought leadership, technology consulting, and creative insights to help identify, clarify, and resolve complex technical issues critical to clients’ strategic success. 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: • Leadership of Web and Mobile Application Development Teams • Agile Scrum Transformations and Cross-Functional Teams • High Performance Team Creation and Mentoring/Coaching • Continuous Integration & Continual Delivery Strategies (CI/CD) • Global IT Outsourcing and Shared Services Implementation 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐠𝐧𝐦𝐞𝐧𝐭𝐬:Jan 2020 – Mar 2020 - DataSherpas at Turner Broadcasting• Led a team of DataSherpas building out the CCPA solution for Turner Broadcasting• Refined Agile Scrum process that improved output by 20% and got the team back on delivery timeline• Tech: AWS Lambda, API Gateway, Alation, Snowflake, SaaS, PostgreSQL, Python, Adobe Analytics ======• Led a technology team at a large Atlanta based wood/paper building products provider delivering web based marketing products on a .NET full stack • Designed a WordPress on AWS environment for 10+ marketing sites using EC2, VPC, ELB, Autoscaling, CloudFormation, RDS, Route53• Designed a CI/CD solution using TFS, Team City and Octopus ======• Led a team at a professional certifications organization to create a plan ($1.2M) to reduce their Learning Management Systems from 11 down to 3 in 6 mon======• Led a team at a global medical tools & devices manufacturer to define and launch a JIRA based Defect Tracking

Westchester, Illinois, Us

Leadership of Academic Tools & Utilities technology teams to develop products for the Follett Discover product suite. Follett Discover enables students and faculty to find, purchase and access learning materials to greatly enhance their learning experience. Developed ConnectOnce which accesses multiple SIS ERP systems including: Banner, PeopleSoft, CampusVue, and Jenzabar. Created high performance teams and developed an optimal AWS environment to deliver high quality products. AWS feature stack includes: EC2 • VPC • Cloud Formation • S3 • Route 53 • CloudFront • SES • API Gateway • Elastic Load Balancing • DynamoDB • AuroraTechnologies: AWS, IAC, LAMP, JEE, Spring, MySQL, PHP, MongoDB, Node.js, AngularJS, Docker• Leadership of Architecture, DevOps, QA, BA and Software Development teams• Improved output by 40% thru implementation of a JIRA based Agile/Scrum methodology• Led vendor transition project to new offshore teams reducing costs by over 30%• Led development of BryteWave E-Reader mobile app, released for all platforms: iOS, Android & MSBryteWave has thousands of concurrent learners and supports all ebook content formats including EPUB3. Created high efficiency development teams that deliver highly desirable features. Technologies: JEE, Spring, Hibernate, MSSQL Server, Node.js, Adobe Analytics, FinTech

Providing thought leadership, technology management consulting, and creative insights to help identify, clarify, and resolve complex technical issues critical to clients’ strategic success. • Interim leadership VP/CTO• Project architecture design and implementation • Agile Scrum implementation expertise• Vendor fixed price competitive bidding• Troubled project turnaround expertise• Product development team output transformation

Southfield, Mi, Us

Leadership of technology teams to deliver all promotions and loyalty products for HelloWorld's largest account - Coca Cola. Led the development that provides dozens of marketing solutions per month via microsite, Twitter, Instagram, Facebook, SMS and mobile. Led a team of 35 technology professionals and managed opex/capex budgets. • Leadership of Project Management, QA, Interface Development and Software Engineering teams • Implemented Agile methods to improve quality and reduce time to market by 35%• Increased team output by 27% and reduced defects by 36% enabling record client satisfaction levels• Led the teams developing and managing the MyCokeRewards.com catalog manager, prizing and rewards redemption platform Technologies: AngularJS, MongoDB, Java, REST, MS SQL Server

Troy, Michigan, Us

Client: ANPI Zone (2012 - 2013) Location: Southfield, MI Provided project leadership for client to develop a hosted business phone system that integrates ecommerce, provisioning, fulfillment, VoIP phone system, billing and customer support. • Led multi-vendor team in implementation of a cutting edge telecommunications system• Implemented Agile methodologies across vendors to standardize and coordinate integration effortsTechnologies: WordPress, PHP, REST API =Client: Johnson & Johnson Ethicon (2011 – 2012) Location: Raritan, NJ & Blue Ash, OHProvided technology leadership for software development teams. Created a surgical tools marketing portal with product information, including video demonstrations and tutorials, for surgeons and medical professionals. Developed and implemented an interactive learning management system (LMS) to educate and certify medical professionals on the use of the J&J Ethicon surgical devices.• Global release of Ethicon.com and mobile site• Led onshore/offshore development & QA teams • Implemented Scrum methodology that improved quality and release predictability• Defined and implemented governance & business process optimizationsTechnologies: AWS, Drupal, Moodle, PHP, MySQL, REST =Client: Thomson Reuters Tax & Accounting (TRTA) (2008 – 2011) Location: Rockville, MD & Ft Worth, TXProvided executive leadership for TRTA cross-functional teams that developed and launched the interactive Checkpoint Learning LMS, that provides tracking and training of Continuing Professional Education (CPE) requirements for financial professionals. • Launched Checkpointlearning.com, an award-winning LMS for financial professionals• Led software development, QA, BA, PM, and datacenter groups• Implemented fixed price vendor selection process, resulting in significant cost savings• Led client migration program (ETL) to transition over 350K financial professionals to new platformTechnologies: Moodle, JEE, MS .Net, REST API, FinTech

Us

Executive leadership of the entire technology organization at Thomson Gale (now Cengage Learning), a world leader in online publishing for academic scholars, researchers and business professionals. Reported to the Gale President and had a total staff of 135+, including 5 direct reports (2 VPs, 3 Directors). Managed an operational budget of $20M and a capital budget of $7M. Led software development, quality assurance, project management, business analysis, architecture, and datacenter teams that delivered new products and solutions generating over $170M annually.Executive sponsor of a multi-year capital project ($21.7M) that transformed the company's product platform by utilizing a standard component repository and an Open-source search engine which reduced costs and time-to-market for new products. The project finished on time and $1.2M under budget with the July 2006 launch of the award-winning Gale PowerSearch platform.Accomplishments:• Led the implementation of a SOA content delivery platform that enabled a 50% growth in digital revenue while reducing costs by 35%• Implemented Agile development methodology that improved quality and reduced time-to-market• Established vendor competition model that reduced development and QA costs by 45% annually• Incorporated open-source software resulting in significant reduction of product development efforts

Toronto, On, Ca

Leadership of a multi-site (Rochester, NY/Eagan, MN) software engineering team supplying content management and editorial tools for the creation of Westlaw content. • Managed multi-million dollar operational budget • Implemented RUP development methodology that improved product quality and reduced time-to-market.

Bridgewater, Nj, Us

Conceptualized and developed a sales force automation (SFA) application for Global Vision Care sales staff. The SFA app synchronized the corporate database with remote field reps laptops and provided up to date sales information. Product enabled a 35% sales growth with no additional staff.