Robert Mcgill Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Leading digital delivery across our Pensions & Savings business we're building compelling services for customers, advisers and employers. Building on learning from our own internal startup, and subsequent delivery in more mature channels, we're delivering services that are attracting praise from users and driving customer service online. Our enhanced.

Leading an internal startup tasked with identifying and proving the value of new ways of working while delivering a new online platform for customers. This involved working across the organisation to build highly productive relationships between Proposition, Risk, Marketing, IT and Customer Operations. Following initial success the team and practices were.

Accountable for establishing and embedding matrix management across Change & IT population of ~500 improving performance management, resource management and capability development in support of project delivery.

Accountable for establishing and leading a new function including our first offshore test service. This involved a 5 year strategic partnership with IBM for test services, the introduction of release management across shared infrastructure and applications and the management of test environments.

Leading a transformation programme across Change and IT aimed at introducing a flexible sourcing model, enhanced governance and portfolio management in addition to changing the structure, process and working practices involved in the delivery of our UK investment portfolio.

Operating across IT development function in a process improvement capacity with a focus on Agile and Lean methodologies, involving both hands on project consultancy, critical project support and the selection and engagement of 3rd party consultants and coaches.

Technical lead for a range of SOA applications and platforms, including Standard Life's award winning ecommerce platform

Software developer involved in analysis, low level design and development of SOA services, internal and web applications

http://www.hdscotland.org.uk/

Board member for a charity seeking to improve the mental health and emotional wellbeing of people in all sectors of Scottish society. Over the last few years the organisation has re-established itself following the demise of its predecessor, This has involved a strong operational focus to overcome various challenges from delivering stable financial.