As AVP of Partner and Learner Services, I play a pivotal role in driving our organization’s global expansion by delivering impactful, future-focused training solutions in cybersecurity and other critical areas. Collaborating closely with ThriveDX Leadership and cross-functional teams, I lead strategic initiatives to support commercial objectives, ensure successful partnerships, and enhance learner engagement through the guidance of a dedicated, high-performing team.Key Proficiencies:- Leadership and Oversight: Directing the Partner Success and Learner Services departments to achieve key performance targets, ensuring the overall health of ThriveDX partnerships and enhancing learner experiences.- Primary Partnership Liaison: Serving as the central point of contact for all North American and LATAM TDX partnerships, cultivating productive and collaborative relationships.- Growth and Expansion: Identifying opportunities to expand ThriveDX’s product offerings within existing partnerships, creating pathways for growth and learner satisfaction.- Market Alignment and Strategy: Driving strategic focus on the North American and LATAM markets to align with ThriveDX’s goals and strengthen market presence.- Business Development: Actively pursuing new business opportunities within established partnerships, industries, and sectors to enhance our market footprint and broaden access for learners.- Relationship Cultivation: Building and sustaining high-level relationships with partners to foster collaboration and create a robust, enduring market presence.- Effective Communication: Ensuring a seamless flow of communication with partners and clients to foster a cohesive and mutually beneficial partnership experience.- Brand Representation: Representing ThriveDX at industry events to elevate our brand visibility, enhance networking opportunities, and attract both partners and learners.

• Manage 5 realtors through lead management, execution, implementation of strategic and tactical sales and marketing plans, transaction coordination, property management and home developments, leading to sales• Cultivate relationships with customers of dormant accounts, increasing transactions from 22 to 72 YOY since 2013, resulting in a revenue generation of $3M in 2015 to $8M YOY in residential sales and rentals and producing a retention rate of 80%• Coach and facilitate individual and business planning sessions with real estate sales associates through motivation and guidance, allowing for sales goal achievements• Streamline business operations by creating and implementing customer service protocols and standards, providing for enhanced efficiency and effectiveness• Establish lucrative business prospects by analyzing the market potential, engaging in cold calling, networking, marketing, and database leads, increasing lead generation

• Managed 70+ of the largest local and national corporate relationships over tenure with United Way, conducting annual campaigns to raise awareness and funding by collaborating with C-Suite executives, strategizing and understanding dynamics to set goals, resulting in $10M of total funding annually• Analyzed corporate data to identify trends, presenting on the analysis in individual and large group settings of 1K+ attendees, achieving buy-in for funding increases• Directed a team of 4 administrative and account managers, personally fundraising $30M+ with an additional $16M with the team across 7 years, resulting in a collective total of $46M+• Targeted 35K Fortune 500 and Fortune 1000 donors and prospective donors within my portfolio of corporate relationships by networking and cultivating relationships, personally raising $5M along with the team collectively raising $5M in funding, totaling a collective $10M of the total $40M raised across the organization of 300 employees in 2019• Oversaw the Young Professionals Network of young leaders, managing the staffing, volunteering, fundraising, sponsorships, and event management of 800+ active members, allowing for the promotion of network referrals• Mentored an Executive Committee of 50 donors to support the referral process, resulting in lead generation of prospects• Developed and implemented key strategic planning efforts, focusing on enhancing donor and corporate relationship management and networking both locally and nationally, leading to increased annual revenue• Directed an upwards of 15 campaign executives and team members for the Loaned Campaign Specialist program from August to December by collaborating with the corporate partners to report and lend over employees during the busy season, implementing retail and product presentation trainings, and further education on sales processes

• Oversaw the Siebel database of preferred accounts and direct guests for cruise bookings, including air and land arrangements, product information, sales promotions and reservation service delivery requirements, selling 1K+ cabins annually as a sales executive, resulting in $1.5M+ in revenue• Coached and mentored 75+ team members across 3 years by developing team plans, contests and incentive programs and integrating a supportive and competitive workforce environment to motivate and inspire individual team members, driving productivity, improving sales skills and exceeding personal and professional goals• Led a team of up to 30 local and remote sales agents across the US, achieving an upwards of $20M within 3.5 years collectively with the team as a sales leader and coach• Managed the telephone call center, handling cruise sales consultations within a fast-paced environment by cultivating customer relationships and resolving customer concerns in collaboration with the internal departments, including Guest Relations and Guest Care, leading to exceeding sales goals• Collaborated with the executive sales team to initiate new promotions by identifying target market sales and leads, utilizing various database queries, resulting in consistent sales goals delivery and exceptional customer service satisfaction• Enforced sales best practices across the team and within the department by initiating consistent coaching of sales processes, goal attainment, policies and guidelines, allowing for exceptional performance• Coordinated and facilitated daily team meetings by focusing on a specific agenda, vision, objectives, and motivation, and collaborated on resolving team service issues, leading to team goal attainment• Recognized for the Consumer Sales Department MVP award in 2011 for achieving the highest conversion sales, managing 150 cold calls per day, resulting in an 84% conversion rate