Rob Shoemaker, Pmp®, Itil3® Email & Phone Number

New York, New York, United States

• Manages large-scale, low-voltage cabling infrastructure projects across the United States and Canada.
• Responsible for overseeing all phases of the telecommunications cabling installation process, ensuring seamless coordination between clients, contractors, and internal teams to meet project objectives.
• Deep understanding of structured cabling standards, network design, and installation best practices, including design, implementation, and maintenance of structured cabling systems for data centers, commercial office.

• Managed implementation over 100 simultaneous projects involving dHCI solutions, storage, servers, and networking devices for commercial and federal customers across the United States and Canada.
• Defined project scope, set expectations for customers and partners, and led kick-off meetings with 3-10 Subject Matter Experts (SMEs), clients, partners, vendors, and internal leaders.
• Matched technical consultant and engineer skill sets to project requirements, assigning specialists based on availability and expertise.
• Assigned roles and responsibilities between the end-customer, partner, and HPE to remove ambiguity.
• Ensured customer responsibilities were met, including Data Services Cloud Console (DSCC) setup, rack space, ethernet drops, site access requirements, and COVID protocols.
• Reviewed parts orders before installations to identify missing or incorrect items and coordinated corrective shipments, decreasing schedule delays by 20%.

Alpharetta, Georgia, United States

• Served as Project Manager and Account Manager, providing 24/7 project oversight and onboarding, while designing, implementing, and expanding custom solutions based on customers' technical needs across the United.
• Drafted SOW and RFP for engineer dispatches and lift/material procurement to align with client needs.
• Leveraged ServiceNow and Salesforce to establish client specifications with key data, implementing eBonding, managing change orders, addressing issues/problems, and creating processes.
• Interviewed and trained new and existing employees to enhance IT services for Fortune 500 companies, facilitating the onboarding of new customers and projects to increase program growth by 75%.
• Executed business process change orders and tools to improve service levels by 50%.
• Developed 'Get Well Plans' for escalated accounts, reducing issue resolution time by 65% and issue assignment time by 70%.

Alpharetta, Georgia

• Served as Project Manager and Account Manager, providing 24/7 project oversight and onboarding, while designing, implementing, and expanding custom solutions based on customers' technical needs across the United.
• Drafted SOW and RFP for engineer dispatches and lift/material procurement to align with client needs.
• Leveraged ServiceNow and Salesforce to establish client specifications with key data, implementing eBonding, managing change orders, addressing issues/problems, and creating processes.
• Interviewed and trained new and existing employees to enhance IT services for Fortune 500 companies, facilitating the onboarding of new customers and projects to increase program growth by 75%.
• Executed business process change orders and tools to improve service levels by 50%.
• Developed 'Get Well Plans' for escalated accounts, reducing issue resolution time by 65% and issue assignment time by 70%.

Alpharetta, Georgia

• Acted as War Room focal point and leader for a team of over 30 in the United States and Costa Rica.
• Developed and delivered a two-week training course for 12 contractors, achieving a 66% increase in service levels.
• Compiled a list of best practices and behaviors for specialized team documentation.
• Assisted in creating a tool for improved issue management, improving communications by 90%.
• Drove backlog incidents forward, implementing an action plan to reduce issue accumulation.
• Established a metrics database for MTTR, analyzing data to reduce issue resolution time by 67%.

Alpharetta, Georgia

• Led multi-case logging projects managing 20-100 cases for networking, servers, storage, and software issue resolution for military and government secure site clients.
• Delegated tasks to peers and managed communications with stakeholders and customers.
• Scheduled onsite engineers and coordinated part orders to secure project sites.

Alpharetta, GA

• Led a specialized team to replace defective HPE Smart Array P430 Controllers in HPE Converged Systems 240-HC and 242-HC StoreVirtual Systems.
• Managed high-priority accounts with custom-created processes, catering to customers with specific, fee-based requirements.
• Trained and onboarded new employees, identified process gaps, tracked milestones, and evaluated student progress to ensure continued quality of customer support.

Atlanta, Georgia

• Agent of the premise, exercising safety and security measures, and controlling access to performers and public officials during large events in the Atlanta area.
• Maximizing customer experience while minimizing any threats of safety.
• Reacting to high stress situations quickly and efficiently as a team.
• Communicating plans articulately to synergize with large groups.

Kennesaw, Georgia

• Student administrative assistant in the interdisciplinary studies department with responsibilities of advertising, managing upcoming events, and equipment transportation.
• Creation of pamphlet, flyers, and posters for advertising on-campus events.
• Maintaining and improving databases to maximize efficiency on a daily bases.
• Scheduling meeting times and distributing information for the department and its offered courses.

Bachelor Of Business Administration (B.B.A.), Marketing

Education record