Robert Fraser Email & Phone Number

I am a skilled Leader in Information Technology systems as well as Client Facing activities in the small customer venue as well as large BPO spaces with globally recognized brands. Accomplished communication skills directed at C level audiences as well as tactical IT and business owners. Proven track record of team building/restructuring, with direct reports from 10-120 members, in both leadership roles as well as tactical duties. Functions well in both core IT duties as well as the strategic arena. 14 + year’s experience in IT. Proven track record of bringing challenging projects in on time and on budget. Primary specialty in last ten years is work from home remote model and systems. Currently looking for placement in an IT tech firm that is either established or one kicking down the door to innovation.Specialties over last 14 years:• Team Leadership/Building/Restructuring• Skilled Team Mentor• Executive communication• Project Planning and Execution• New Project launch• Dept. Restructuring• Process Improvement based in Six Sigma• Skilled working with high visibility clients• Issue remediation/triage and proactive process improvement• Extremely adaptable to changing conditions/clients• Diverse knowledge of networks, telephony, desktop technologies and core infrastructure of large enterprises• Efficiency Improvement• Skilled document/process creation• Bridging the gap between the business and IT groups

Listed skills include Call Centers, Process Improvement, Bpo, Call Center, and 44 others.

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  Laurentian University/Université Laurentienne