Robert Fraser

Robert Fraser Email and Phone Number

IT Consulting @ TeleTech
englewood, colorado, united states
Robert Fraser's Location
Murray River, Prince Edward Island, Canada, Canada
Robert Fraser's Contact Details

Robert Fraser work email

Robert Fraser personal email

n/a
About Robert Fraser

I am a skilled Leader in Information Technology systems as well as Client Facing activities in the small customer venue as well as large BPO spaces with globally recognized brands. Accomplished communication skills directed at C level audiences as well as tactical IT and business owners. Proven track record of team building/restructuring, with direct reports from 10-120 members, in both leadership roles as well as tactical duties. Functions well in both core IT duties as well as the strategic arena. 14 + year’s experience in IT. Proven track record of bringing challenging projects in on time and on budget. Primary specialty in last ten years is work from home remote model and systems. Currently looking for placement in an IT tech firm that is either established or one kicking down the door to innovation.Specialties over last 14 years:• Team Leadership/Building/Restructuring• Skilled Team Mentor• Executive communication• Project Planning and Execution• New Project launch• Dept. Restructuring• Process Improvement based in Six Sigma• Skilled working with high visibility clients• Issue remediation/triage and proactive process improvement• Extremely adaptable to changing conditions/clients• Diverse knowledge of networks, telephony, desktop technologies and core infrastructure of large enterprises• Efficiency Improvement• Skilled document/process creation• Bridging the gap between the business and IT groups

Robert Fraser's Current Company Details
TeleTech

Teletech

View
IT Consulting
englewood, colorado, united states
Website:
ttec.nl
Employees:
16817
Robert Fraser Work Experience Details
  • Self-Employed
    It Freelance Consulting
    Self-Employed Jun 2020 - Present
    Charlottetown, Prince Edward Island, Canada
  • Teletech
    Executive Director - Information Technology Operations
    Teletech Dec 2015 - Present
    Prince Edward Island, Canada
    I am a skilled Leader in Information Technology systems as well as Client Facing activities in the small customer venue as well as large BPO spaces with globally recognized brands. Accomplished communication skills directed at C level audiences as well as tactical IT and business owners. Proven track record of team building/restructuring, with direct reports from 150-280 members, in both leadership roles as well as tactical duties. Functions well in both core IT duties as well as the strategic arena. 15 + years’ experience in IT. Proven track record of bringing challenging projects in on time and on budget.Specialties:• Team Leadership/Building/Restructuring• Skilled Team Mentor• Executive communication• Project Planning and Execution• New Project launch• Dept. Restructuring• Process Improvement based in Six Sigma• Skilled working with high visibility clients• Issue remediation/triage and proactive process improvement• Extremely adaptable to changing conditions/clients• Diverse knowledge of networks, telephony, desktop technologies and core infrastructure of large enterprises• Efficiency Improvement• Skilled document/process creation• Bridging the gap between the business and IT groups
  • Teletech
    Director - Technology Operations
    Teletech Jun 2013 - Present
    Denver
    Director - Service Desk - Solutions Operations
  • Teletech
    Senior Manager - Account Management
    Teletech May 2011 - Present
  • Teletech
    Technical Account Manager
    Teletech Mar 2009 - May 2011
  • Teletech
    Technology Manager
    Teletech May 2007 - Mar 2009
  • Teletech
    Site Technology Lead
    Teletech May 2006 - Apr 2007
  • Teletech
    Site Technology Specialist
    Teletech Jan 2006 - May 2006

Robert Fraser Skills

Call Centers Process Improvement Bpo Call Center Outsourcing Integration It Management Troubleshooting Strategy Management Vendor Management Program Management Team Management Information Systems Team Leadership Service Delivery Technical Support Account Management Sla Leadership Desktop Computers Contact Centers Workforce Management Restructuring Customer Satisfaction Business Process Improvement Six Sigma Crm Business Process Outsourcing Itil Customer Experience Project Management Avaya Offshoring Information Technology Data Center E Commerce Ivr Technology Implementation It Service Management Voip Call Center Development It Operations Inbound Marketing Document Drafting Enterprise Architecture Solution Implementation Software Troubleshooting

Robert Fraser Education Details

Frequently Asked Questions about Robert Fraser

What company does Robert Fraser work for?

Robert Fraser works for Teletech

What is Robert Fraser's role at the current company?

Robert Fraser's current role is IT Consulting.

What is Robert Fraser's email address?

Robert Fraser's email address is ro****@****ant.net

What schools did Robert Fraser attend?

Robert Fraser attended Laurentian University/université Laurentienne.

What are some of Robert Fraser's interests?

Robert Fraser has interest in Technology, Gaming, Literature, History.

What skills is Robert Fraser known for?

Robert Fraser has skills like Call Centers, Process Improvement, Bpo, Call Center, Outsourcing, Integration, It Management, Troubleshooting, Strategy, Management, Vendor Management, Program Management.

Who are Robert Fraser's colleagues?

Robert Fraser's colleagues are Shallete Anne Calubaquib, Summer Witherspoon, Pearl De Guzman, Akansha Chouhan, Anushca Swartz, John Adrian Abrahan, Viacheslav Bereza.

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