Accountable for the attainment and gross production of financial service’s goals and objectives. Reviewed customer credit applications. Educated sales personnel on the basic finance options that are available. Assessed profitability to dealership of financing arrangements. Utilize the menu selling process. Ensured necessary documentation for each deal is complete . Maintained Customer Satisfaction scores at or above company standards. Ensured compliance with all laws and regulatory obligations relative to financial services and products. Supported the dealership’s initiative in Safeguard and Transaction compliance programs. Complied with all Safeguard and Transaction compliance rules and regulations. Ensured that all organizational activities and operations are carried out in compliance with company guidelines and local, state, and federal regulations and laws governing business operations.. Ensured adherence to F&I reporting requirements of company. Led and set agenda for weekly manager meetings that cover issues, including: Compliance, Finance, Interest Changes, Sales, Best Practices. Maintain effective employee relations. Promoted and maintained good CSI.

Coordinated the sale of finance and insurance programs to customers. Worked with lenders and financial institutions to provide financial services, sell financing and insurance to dealership customers. Accountable for the attainment and gross production of financial services’ goals and objectives. Reviewed customer credit applications. Educated sales personnel on the basic finance options that include BMW proprietary and other extended service contracts; create sales opportunities for owner protection programs. Assessed profitability to dealership of financing arrangements. Utilize the menu selling process. Ensured necessary documentation for each deal is complete by utilizing a deal checklist. Maintained Customer Satisfaction scores at or above company standards. Work closely with sales team. Maintained AFIP Certification. Ensured compliance with all laws and regulatory obligations relative to financial services and products. Supported the dealership’s initiative in Safeguard and Transaction compliance programs. Complied with all Safeguard and Transaction compliance rules and regulations. Ensured that all organizational activities and operations are carried out in compliance with company guidelines and local, state, and federal regulations and laws governing business operations. Oversaw completion and submission of all financing documents. Reinforce company policies and adheres to company standards. Encouraged compliance with applicable laws and regulations. Ensured adherence to F&I reporting requirements of company. Led and set agenda for weekly manager meetings that cover issues, including: Compliance, Finance, Interest Changes, Sales, Best Practices. Maintain effective employee relations. Promoted and maintained good CSI.

Increased mortgage loan portfolio by developing business contacts, attracting mortgage customers, completing mortgage loan processing and closing and supervising staff. Selected, oriented, trained, assigned, scheduled, coached, counseled, and disciplined employees. Recommended compensation actions by adhering to company policies and procedures. Met mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews, implementing production, productivity, quality, and customer-service standards, resolving problems and identifying mortgage loan system improvements. Changed internal operations by streamlining office production. Attracted new mortgage loan applications by developing relationships within the community, specifically with the real estate community by making sales calls to prospective customers. Approved mortgage loans by examining application and supporting documentation, estimating credit-worthiness and calculating repayment risk. Communicated job expectations, planned, monitored, appraised job contributions. Completed mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation. Scheduled and completed mortgage loan closings. Developed marketing campaigns. Identified client needs, presented solution, answer objections, and close . Built referral pool. Installed new marketing ideas for new lead sources, strategic partners, and investors. Maintained a high level of client satisfaction. Exceeded firm’s sales expectations.

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Supervised loan personnel and trained colleagues; interviewed and trained new employees. Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information. Provided special services such as investment banking for clients with more specialized needs. Met with applicants to obtain information for loan applications and to answer questions about the process. Explained to customers the different types of loans and credit options that are available, as well as the terms of those services. Submitted applications to credit analysts for verification and recommendation. Reviewed loan agreements to ensure that they were complete and accurate according to policy. Approved loans within specified limits, and referred loan applications outside those limits to management for approval. Analyzed potential loan markets and developed referral networks to locate prospects for loans. Handled customer complaints and took appropriate action to resolve them. Stayed abreast of new types of loans and other financial services and products to better meet customers' needs. Reviewed and updated credit and loan files. Computed payment schedules. Set credit policies, credit lines, procedures and standards in conjunction with senior managers. Conferred with underwriters to aid in resolving mortgage application problems. Marketed bank products to individuals and firms, and promoted bank services that may meet customers' needs. Worked with clients to identify their financial goals and to find ways of reaching those goals. Prepared reports to send to customers whose accounts were delinquent, and forwarded irreconcilable accounts for collector action. Negotiated payment arrangements with customers who had delinquent loans.