Sr Helpdesk Technician
Lead Technican in supporting proprietary software. Configured and supported hardware and network at remote locations.Operating Systems:Windows XP, Windows 2000 Professional, Windows 2000/3 Server, Active Directory, Windows NT 4.0 Workstation, Windows NT 4.0 Server, Windows 98,UNIX basicsApplications:Email Clients: Lotus Notes; Microsoft Outlook;Word Processing: WordPerfect9; MS Office 97/2000, XP; Lotus 1-2-3, Lotus Word Pro;Web Browsers: Internet Explorer; Netscape Navigator; Firefox Remote Control Programs: (PCAnywhere; Dameware, Real VNC, Terminal Services, Remote Desktop);Imaging Software: Norton Ghost; Altiris;Antivirus and Anti-Spyware applications;Technical Knowledge:Installing, configuring, upgrading, troubleshooting and repairing PC’s. Network troubleshooting using TCP/IP diagnostic tools. Configuring PC and server services such as DHCP, WINS, and DNS