Creates end user accounts for IS&T supported applications including but notlimited to: TDS, SMS, Active Directory, etc. Creates accounts, sets up e-mail boxes andpersonal network folders, delivers documents, and updates tracking databases.Troubleshoots problematic user accounts and deletes user accounts ofterminated employees.

Responsible for resolving complex issues escalated by Service Desk Technicians in addition to regular duties of Service Desk Technicians Assign and Escalate Tickets to Staff and Support DepartmentsProcess Clinical Account Requests for new staff or role changesAssign User permissions using group membershipsCoordinate the implementation of resources for Projects assigned to Department Responsible for training and On boarding New Service Desk Staff Create and deploy Ghost Images of new desktop/laptop hardware using Symantec Ghost and Microsoft Deployment ToolkitSet Up the Telephone and On-Call Coverage Schedule based on departmental needs and staff availability

Perform 1st and 2nd line support for customer desktop issues through phone and email requests.Escalate Clinical Application and website issues after determining issues not caused by desktop systemRepair, Replace or Reimage desktop PCsDeploy printers after registering MAC Address, Activating network jacks and having Print Queue created.Complete Application Install requests.Document work using the Remedy Ticket Tracking System

As a contractor assigned to an insurance company, was responsible to plan and implement a deployment project to create an image for a Motion Computing Tablet PC running Windows 7 Enterprise, install and configure required software, transfer data from users’ laptop and deploy to users.

Working a contract position at PMA Insurance Co. in Blue Bell with a laptop refresh project. Project requirements were: swapping out old laptop/desktops with new Lenovo laptops, configuring laptops with base image using Norton Ghost, installing additional software per users' specifications and transferring data from old system to new system. Recorded Model and serial Numbers of equipment issued and returned. Performed DOD data wipe of old equipment in preparation for return to leaser.

Lead Technican in supporting proprietary software. Configured and supported hardware and network at remote locations.Operating Systems:Windows XP, Windows 2000 Professional, Windows 2000/3 Server, Active Directory, Windows NT 4.0 Workstation, Windows NT 4.0 Server, Windows 98,UNIX basicsApplications:Email Clients: Lotus Notes; Microsoft Outlook;Word Processing: WordPerfect9; MS Office 97/2000, XP; Lotus 1-2-3, Lotus Word Pro;Web Browsers: Internet Explorer; Netscape Navigator; Firefox Remote Control Programs: (PCAnywhere; Dameware, Real VNC, Terminal Services, Remote Desktop);Imaging Software: Norton Ghost; Altiris;Antivirus and Anti-Spyware applications;Technical Knowledge:Installing, configuring, upgrading, troubleshooting and repairing PC’s. Network troubleshooting using TCP/IP diagnostic tools. Configuring PC and server services such as DHCP, WINS, and DNS

Using the TOAD SQL tuning software, investigated and researched issues causing records from MS Access databases from remote locations to not populate to the Oracle Database.