Robert Fugit Ii Email & Phone Number

Wichita, Kansas, United States

Directs the daily activities of 4 direct reporting program coordinators that provide day-to-day administrative and support duties to a team 104 contract inspectors and support staff.Provide hardware and application support for company-provided tablets.Collects, organizes, and analyzes inspection data to identify trends, gaps, strengths, and shortcomings..

Kansas, United States

ASVAB (Pen & Paper / Electronic) test administration to prospective recruits of all service branches and components, both at high schools throughout the state and at established military testing sites.

Wichita, Kansas

Wichita, KS

As a front-line brand ambassador, enhances T-Mobile's relationship with its customer base by providing customized solutions during interactions, including: billing, service, and technical support.

Naples, Italy

• Directed staffing and schedules while maintaining administrative/training responsibilities for team of 42.
• Led daily activities to include law enforcement, facility security compliance, and emergency dispatches.
• Responsible for accuracy and maintenance upkeep of daily activity log, averaging 80 daily event entries.
• Ability to deescalate hostile situations, applied techniques to effectively uncover root cause of conflict.
• Proficient at navigating complex federal/departmental policies and procedures to remain in compliance.
• Documented history working in new environments, merging cultural differences, and resulting in success.

Manama, Bahrain

• Responsible for team of 38 & onboard training for 150 new staff, guaranteeing compliance with protocol.
• Created compliance actions, incorporated throughout installation for contraband notification processes.
• Orchestrated over 4,000 vehicle and waterborne craft inspections resulting in 20 denial of entry procedures.
• Supervised the completion of over 4,000 credential and 300 complex personnel inspections daily ensuring team safety.

Naval Operational Support Center Wichita, Kansas

• Implement training programs for duty section of 8 people, ensuring Sailor readiness if called to active duty.
• Coordinates with the full-time Urinalysis Program Coordinator to execute random drug-testing of over 150 Sailors within the NOSC.
• Maintain personal readiness standards including physical readiness, professional knowledge and all necessary qualifications.
• While mobilized: Assigned nightly duty section responsibilities, watch station rotations and trained six Sailors on inspection policies and procedures.
• Assisted in re-writing the standard operating procedures for Navy Customs Sterile Yard to add clarification to ease the transition from the Navy to the Air Force.

Lawton, Oklahoma

• Facilitated new staff onboarding to include interview, pre-hire, initial training for 40 new team members.
• Oversaw initial/continuing training resulting in 100% compliance for 75 permanent & seasonal sales staff.
• Ensured sale metrics met, tracked growth, provided training, identified areas of improvement/success.
• Garnered a “Perfect 10” Customer Service rating by mastering Professional Sales Skills techniques.
• Executed company merchandising and selling strategy, implementing programs and policies to enhance team performance.
• Managed performance of individuals and departments as measured by appropriate metrics, as recorded in various databases. Used this data as the foundation of daily and monthly coaching.

Wichita, KS

• Consistently exceeded company performance standards by 2% in key metrics including customer satisfaction, sales, and additional services; leading to the district manager recommending I apply for the open ASM spot in.
• Expertly crafted a “perfect 10” customer experience during interactions by asking probing questions to determine the needs and wants of customers, and selecting the appropriate products and services to create the total.
• Executed proper “save the sale” techniques by providing frontline technical and customer support, reducing returns and creating customers for life.
• Filled the role of the in-store merchandiser for the department, updating floor displays and merchandise in accordance with company-directed plans, to ensure the latest products were available to customers.
• Trained over thirty new associates on sales techniques, product knowledge, and company policies and procedures, ensuring a consistent, complete customer experience.

Washington D.C. Metro Area

• Assisted Communications Director with expanding the social media presence of the organization including Facebook and Twitter.
• Authored a reference guide with relevant information for new interns that is still used by the organization.
• Created press releases that were sent out to over 2000 news organizations at least twice daily and grew the database of recipients to over 5000 within four months.