Robert Fuller Email & Phone Number

Southlake, Texas

• New business development• Account services• Customized sales training for each individual vendor • Hiring and training of Brand Ambassadors • Scheduling events nationwide • Assisting with event turnout analysis

Dallas, Texas, United States

• Increased sales 20% year over year to date by adding sales staff & training• Consistently meeting vehicle sales & profitability metrics through sales management leadership• Hold daily team huddle to motivate the sales and management staff• Assist daily in sales desk process, pulling credit, structuring, submitting, rehashing & approvalsof all deals• Managed the resolution of all customer complaints and to assist in closings when necessary• Track funding issues, contracts in transit and save a deal meetings on a daily basis• Establish sales quotas for each salesperson & provide continuous daily feedback in order toachieve quota• Continuously monitored all recon and adjust the pricing of inventory to optimize inventory turnrate• Responsible for hiring, training, and monitoring team member performance• Conducting and or checking all trade-in appraisals• Utilizing e-commerce tools, i.e. social media, listing services, inventory systems, etc.• Manage all recon with vendors of incoming inventory and stock in process

Charleston, South Carolina Area

• Interviewed, hired and trained 25+ salespeople and 2 finance producers• Purchased used inventory to match market, which resulted in 100% sales increase 55 to 110units monthly• Installed new trade in process which put inventory photos online in 24 hours / Reduced reconcost with a better vendor approval process• Improved store morale by holding daily sales roll call / training meetings with John Maxwell dailyreading• Conducted monthly one on ones with sales and management staff to set goals and improveperformance

Arlington, Tx

• Conducted needs assessment on dealership operations and sales practices• Executed a company-wide sales documentation and finance process to be state & federalcompliant• Created an official hiring packet for onboarding employees• Implemented the practice of conducting sales training & CIT meetings on a regular basis• Provided oversite for two dealerships consisting of 100 employees

Arlington, Tx

Provided consultative service and training to dealers making recommendations based onoperational analysis establishing a corrective course of action improving service drive, sales,leasing, and finance practices, thus increasing profitability and meeting market share goals• Conducted deal audits to identify sales/finance process and documentation inconsistenciesensuring compliance with state and federal regulations• Created and administered training modules which entailed actively involving trainees in thelearning process:• 10 steps to the sale process• Sales /leasing desk process/Objection handling• Subprime process• Live/Silent Trade Walk• Credit Application process• Finance & menu process• Customer delivery & service after the sales process• Team building/time management• Compliance & Documentation process• BDC/Internet process/Telemarketing• Digital & Social media advertising• New & Used vehicle inventory management• Conduct effective CIT/Save-a-deal meetings• Finance Manager / Finance Director training• New hire process & shadow training• Guest sheet /fact finding & listening training

Fort Worth Tx

• Established effective working relationships with multiple lenders• Promoted manufacturer-based leasing programs with full tax credits and IDL rebates• Managed a $4 million used inventory, a 14-member sales team, and two internet salesassociates• Commended by management for strategically deploying a business development center (BDC)maximizing sales and profitability by lead efficiency

Bankston Ford, Arlington Tx, Bankston Ford Frisco Tx, Bankston Ford Grapevine

• Achieved top sales performance in automotive sales by sustaining team focus, motivation, andtraining• Facilitated sales training for new and existing staff on sales techniques, customer service, andpolicy procedures• Recognized by management for excellence in leadership and staff development• Increased market share in 2008 by 10% in a down market and exceeding budget• Hired key sales managers and trained 20 sales associates leading team to turn the storearound in sales volume, and profitability