• Servant Leader on a Quality Assurance team handling product delivery to a segment of the US Commercial Property & Casualty Insurance portfolio as the firm consolidated acquisitions and began an Agile transformation• Implemented prompt communication and leadership to integrate evolving stakeholder requirements with change management strategies, resulting in a 97% decrease in product delivery defects• Mentored >100 colleagues in a nationwide network on a 1 on 1 basis to drive continuous improvement, fostering a collaborative and success-oriented team culture• Updated business process documentation and prioritized the team backlog • Designated by senior management to handle quality assurance and product delivery to 5 clients with state-specific compliance requirements of time-intensive detail following widespread natural disasters

• Inspected and documented damages to thousands of insured commercial and residential properties in California, Colorado, and Texas following widespread natural disasters to drive transparency between stakeholders and development teams during reconstruction, tracking progress and removing any impediments to project success• Facilitated a regular cadence of discussions to establish project goals and acceptance criteria, identify technical risks, negotiate working agreements, and draft a formal scope of work for funding approval, improving delivery time by 75%• Drove alignment on >100 projects in which one or more stakeholders had retained legal representation by settling directly with counsel or resolving any existing litigation• Established a network of >20 subject matter experts to inspect during scope preparation, adapt to changes in stakeholder requirements, and resolve conflicts as they arose throughout the project• Negotiated a 345% increase in YOY monthly revenue over 3 years by negotiating 22 contracts with firms in California, Arizona, and Texas • Insurance companies served include Texas Windstorm Insurance Association, Texas Fair Plan Association, Tokio Marine, AAA of Southern California, QBE North America, Mercury Insurance, National General Insurance Company, Brotherhood Mutual, Chubb Agribusiness, and Lloyd’s of London, among others