Ticketing (Remedy based tool)- Creating new tickets, sub tickets, peer tickets- Answering / closing tickets- Instructing further/next steps depending on ticket answer- Clarification/troubleshootingField service coordinationCoordination of internal team- Assigning tasks- Technical support- Troubleshooting- Training- Quality checks- Prioritization of tasks / projectsTroubleshooting- Resolving planning issues with planner/transmission data provider- Resolving measurement issues- Resolving hardware issues / issues on siteReporting- Daily reporting in projects- Weekly reporting in projectsDocumentation- Documentation of progressTracking of SLAsCramer (10.0 mobile) checks / export of files- Checks for ticket relevant data (RNC, IPSec, BSC DIPs, etc.)- Communicate mismatch / problems to planner- Exporting IP data and patching instructionsPPluS (Projekt Planung und Steuerung VF Tool)- Checking for ticket relevant data

- Front Office Customer Service Representative- Front Office Lead Customer Service Representative- Back Office Customer Service Representative - Customer Written Communication and Complaint Handling (Residential and Business)- Temporary Complaint Handling Coordinator (Residential)- Social Media Agent

A DJ and an event manager

- local IT equipment and network maintenance - using Microsoft Office applications for various reports - PC support - maintenance and updates of the ISO system

Worked on centrifuge machines used for production of sugar

Responsible for supervising the work of our interviewers and managing their assignments, recruiting and educating new workers and managing of the equipment worked with.

Conducted surveys with people across Slavonija, Croatia