Robert Gajić

Robert Gajić Email and Phone Number

Managing Director @ comcross croatia d.o.o.
Robert Gajić's Location
Croatia, Croatia
Robert Gajić's Contact Details

Robert Gajić work email

Robert Gajić personal email

About Robert Gajić

Experienced Project team member with a demonstrated history of working in the telecommunications industry. Skilled in Contact Centers, English, Management, Project Coordination, and Customer Experience

Robert Gajić's Current Company Details
comcross croatia d.o.o.

Comcross Croatia D.O.O.

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Managing Director
Employees:
12
Robert Gajić Work Experience Details
  • Comcross Croatia D.O.O.
    Managing Director
    Comcross Croatia D.O.O. Oct 2024 - Present
    Osijek, Osijek-Baranja, Croatia
  • Comcross Gmbh
    Projektreferent
    Comcross Gmbh May 2023 - Oct 2024
  • Comcross Gmbh
    Project Coordinator
    Comcross Gmbh Apr 2022 - May 2023
  • Comcross Croatia D.O.O.
    Project Team Leader
    Comcross Croatia D.O.O. Apr 2021 - Apr 2022
    Osijek, Osijek-Baranja, Croatia
  • Comcross Croatia D.O.O.
    Project Coordinator
    Comcross Croatia D.O.O. Sep 2017 - Apr 2021
    Osijek, Croatia
    Ticketing (Remedy based tool)- Creating new tickets, sub tickets, peer tickets- Answering / closing tickets- Instructing further/next steps depending on ticket answer- Clarification/troubleshootingField service coordinationCoordination of internal team- Assigning tasks- Technical support- Troubleshooting- Training- Quality checks- Prioritization of tasks / projectsTroubleshooting- Resolving planning issues with planner/transmission data provider- Resolving measurement issues- Resolving hardware issues / issues on siteReporting- Daily reporting in projects- Weekly reporting in projectsDocumentation- Documentation of progressTracking of SLAsCramer (10.0 mobile) checks / export of files- Checks for ticket relevant data (RNC, IPSec, BSC DIPs, etc.)- Communicate mismatch / problems to planner- Exporting IP data and patching instructionsPPluS (Projekt Planung und Steuerung VF Tool)- Checking for ticket relevant data
  • Comcross Croatia D.O.O.
    Technical Drawer
    Comcross Croatia D.O.O. Jul 2016 - Sep 2017
    Osijek, Croatia
  • Transcom
    Lead Customer Service Representative
    Transcom Jan 2012 - Jul 2016
    Osijek, Croatia
    - Front Office Customer Service Representative- Front Office Lead Customer Service Representative- Back Office Customer Service Representative - Customer Written Communication and Complaint Handling (Residential and Business)- Temporary Complaint Handling Coordinator (Residential)- Social Media Agent
  • Night Bar Zion
    Dj And Promoter
    Night Bar Zion Oct 2011 - Nov 2011
    Osijek, Croatia
    A DJ and an event manager
  • Vuka D.D. Osijek
    It Technician
    Vuka D.D. Osijek Jul 2008 - Jul 2011
    - local IT equipment and network maintenance - using Microsoft Office applications for various reports - PC support - maintenance and updates of the ISO system
  • Kandit Premijer D.O.O.
    Machinist
    Kandit Premijer D.O.O. Aug 2007 - Feb 2008
    Worked on centrifuge machines used for production of sugar
  • Valicon D.O.O
    Supervisor
    Valicon D.O.O Aug 2005 - Jul 2006
    Responsible for supervising the work of our interviewers and managing their assignments, recruiting and educating new workers and managing of the equipment worked with.
  • Hendal D.O.O.
    Field Interviewer
    Hendal D.O.O. Jul 2004 - Aug 2005
    Conducted surveys with people across Slavonija, Croatia

Robert Gajić Skills

Windows Customer Service Troubleshooting Microsoft Office Computer Hardware Teamwork Telecommunications Team Leadership English Customer Satisfaction Management Network Administration System Administration Customer Experience Project Management Marketing Strategy Call Centers Operating Systems Research Windows Xp Social Media

Robert Gajić Education Details

  • Edunova
    Edunova
    Network Administrator
  • Strojarska Tehnička Škola Osijek
    Strojarska Tehnička Škola Osijek
    Computer Technician For Mechanical Engineering
  • Ljudevit Gaj
    Ljudevit Gaj
    Elementary School

Frequently Asked Questions about Robert Gajić

What company does Robert Gajić work for?

Robert Gajić works for Comcross Croatia D.o.o.

What is Robert Gajić's role at the current company?

Robert Gajić's current role is Managing Director.

What is Robert Gajić's email address?

Robert Gajić's email address is ro****@****ail.com

What schools did Robert Gajić attend?

Robert Gajić attended Edunova, Strojarska Tehnička Škola Osijek, Ljudevit Gaj.

What skills is Robert Gajić known for?

Robert Gajić has skills like Windows, Customer Service, Troubleshooting, Microsoft Office, Computer Hardware, Teamwork, Telecommunications, Team Leadership, English, Customer Satisfaction, Management, Network Administration.

Who are Robert Gajić's colleagues?

Robert Gajić's colleagues are Petar Pfaff, Nikola Alic, Ivan Kaliger, Ivan J..

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