As a growth-focused, customer-centric Manager of Settlements, I have been providing technical and analytical support for settlement services to increase efficiencies and enhance processes. My strength lies in my ability to identify areas of improvement and streamline systems to achieve optimum productivity. Over the last 6 years, I managed the Data Collection, Utility Settlement and Software Development teams at Essex Energy Corporation to support settlement activities for the IESO-administered market. I enjoyed leading and mentoring internal team members as well as providing customers with the technical and analytical support they need.My areas of expertise include: - Leadership & Project Management- Process Improvement- Software Performance & Testing- Record Keeping- Customer Service- Preventative Maintenance- Evaluation & Analysis- IESO Standards- Communication & CollaborationBy liaising with internal and external stakeholders and skillfully prioritizing tasks, I am able to lead projects from ideation to their on time, on budget completion, and deliver results in alignment with the highest industry standards.