Manager Of Settlements
- Managed 8 members of the Data Collections and Utility Settlement Teams to prioritize requests, contact customers, and ensure smooth workflow by leading daily meetings and mentoring members one-on-one.- Conducted daily meetings with internal team members to discuss data delivery delays and secured needed resources to promptly resolve issues.- Ensured timely, on-budget delivery of accurate data to all Utility and Industry customers by investigating customer inquiries, and providing support to internal team to resolve customer complaints.- Resolved issues regarding new metering technology by working with the lead Data Collections analyst to ensure accurate system setup and provide access to resources to allow efficient system implementation. - Led a team of 6 members in developing a Class A Global Adjustment tool and researched developing a Net Metering tool for the Settlement Manager application. - Coordinated research and outline of project needs and specifications, completed calculations, led project progress meetings, and liaised with third-party software developer to ensure project completion.- Converted lead to customer by collaborating with sales team to provide technical and analytical support; won new customer by visiting customer’s site with head of Sales Team to provide technical support and offer solutions to simplify the implementation of a complex utility billing scenario and prove value of service.
