Robert Garza Iii Email & Phone Number

Fort Hood, Texas, United States

Technical Support for U.S. Army Test and Evaluation Command (ATEC):Provided exceptional Tier 1 and Tier 2 desktop support to a large user base at the U.S. Army Test andEvaluation Command (ATEC), resolving a wide range of complex hardware and software issues acrossworkstations, printers, docking stations, tablets, notebooks, and desktops. Collaborated effectively withthe Helpdesk, Cyber and Network departments to diagnose and repair equipment failures… Show more Technical Support for U.S. Army Test and Evaluation Command (ATEC):Provided exceptional Tier 1 and Tier 2 desktop support to a large user base at the U.S. Army Test andEvaluation Command (ATEC), resolving a wide range of complex hardware and software issues acrossworkstations, printers, docking stations, tablets, notebooks, and desktops. Collaborated effectively withthe Helpdesk, Cyber and Network departments to diagnose and repair equipment failures, minimizingdowntime.Hardware and Software Expertise:Meticulously configured and delivered IT requests based on customer change orders, ensuringproper system setup and functionality for ATEC users. Utilized Active Directory for efficient user andgroup management, and leveraged imaging machines to deploy standardized configurations acrossworkstations, tablets and laptops. Proactively maintained IT infrastructure, utilizing advanced hardwarediagnostics and software testing tools to swiftly identify and resolve hardware and software malfunctionson various devices, preventing disruptions and maintaining a healthy IT environment. Performed securehard drive degaussing and destruction following established procedures, upholding data security andregulatory compliance.Additional Skills:Contributed to the reliability and efficiency of ATEC's network infrastructure by providing technicalassistance with network hardware installation and configuration tasks. Supported SystemAdministrators in maintaining network resources, ensuring consistent uptime Show less

Austin, Texas, United States

Monitor and detect security events and incidents: Responsible for monitoring and analyzing securityalerts and events using SIEM tools to identify potential security incidents. Expected to perform initialtriage, analysis, and escalation of security events to the appropriate personnel or teams.Conduct investigations and analysis: Once an event or incident has been identified, CSOC AnalystsTier 1 must investigate and analyze it to determine its severity and impact. They may use… Show more Monitor and detect security events and incidents: Responsible for monitoring and analyzing securityalerts and events using SIEM tools to identify potential security incidents. Expected to perform initialtriage, analysis, and escalation of security events to the appropriate personnel or teams.Conduct investigations and analysis: Once an event or incident has been identified, CSOC AnalystsTier 1 must investigate and analyze it to determine its severity and impact. They may use varioussecurity tools and techniques to conduct forensics, reverse engineering, or threat hunting activities.Providing first-level response and remediation: Provide first-level response and remediation activities,such as blocking or mitigating malicious activities or incidents, based on established procedures orguidelines.Maintain security operations procedures and guidelines: Responsible for ensuring that all securityoperations procedures and guidelines are up-to-date, accurate, and effective. They must also followestablished procedures to ensure compliance with regulatory requirements and internal policies.Collaborating with other teams: Work collaboratively with other teams, such as Incident Response,Threat Intelligence, or Vulnerability Management, to ensure effective and efficient incident managementand resolution.Reporting and documenting: Responsible for reporting and documenting all security incidents, activities,and findings in a timely and accurate manner, using established templates and tools. Show less

Temple, Texas, United States

Diagnose hardware and software issues: The technician must be able to identify and diagnosehardware and software issues that customers are experiencing with their Acer computers.Repairing or replacing hardware components: The technician must be able to replace or repair anyfaulty hardware components such as hard drives, RAM, or motherboards.Troubleshooting software issues: The technician must be able to troubleshoot software issues such asmalware infections, operating system… Show more Diagnose hardware and software issues: The technician must be able to identify and diagnosehardware and software issues that customers are experiencing with their Acer computers.Repairing or replacing hardware components: The technician must be able to replace or repair anyfaulty hardware components such as hard drives, RAM, or motherboards.Troubleshooting software issues: The technician must be able to troubleshoot software issues such asmalware infections, operating system errors, or driver problems.Installing operating systems and software: The technician must be able to install and configureoperating systems and software applications on Acer computers.Conducting regular maintenance and upgrades: The technician may be responsible for conductingregular maintenance and upgrades on Acer computers to ensure they are operating optimally.Documenting and reporting: The technician must document all repairs and maintenance performed onAcer computers, as well as any recommendations for future repairs or upgrades. Show less

Temple, Texas, United States

Highly dedicated Triage Technician with a focus on delivering exceptional customer service andresolving technical issues efficiently. Recognized for effective communication skills, buildingrapport with clients, and ensuring their success. Committed to maintaining regular and transparentcommunication with clients, providing timely updates on ongoing issues to establish and nurture trust.Proficient in troubleshooting methodologies, employing best practices to identify root causes… Show more Highly dedicated Triage Technician with a focus on delivering exceptional customer service andresolving technical issues efficiently. Recognized for effective communication skills, buildingrapport with clients, and ensuring their success. Committed to maintaining regular and transparentcommunication with clients, providing timely updates on ongoing issues to establish and nurture trust.Proficient in troubleshooting methodologies, employing best practices to identify root causes andresolve problems promptly. Skilled at utilizing technical expertise to address client concerns and, whennecessary, escalating issues to the appropriate team members for swift resolution.Adept in meticulous documentation, recording all client interactions in our ticketing system for futurereference. Committed to documenting changes made to client systems to facilitate the success offuture teams. Emphasizes the importance of maintaining comprehensive records to ensure seamlesscontinuity of support.Robert Garza III - page 2Demonstrates a strong work ethic, exceptional organization skills, and the ability to adapt quicklyin dynamic environments. Committed to delivering high-quality service to clients, fostering positiverelationships, and contributing to the overall success of the helpdesk team. Show less

Norfolk, Virginia, United States

Highly skilled Administrative Assistant with a proven track record in performing clerical and personnel security duties, as well as providing comprehensive administrative support. Proficient in various administrative tasks, including typing, filing, correspondence preparation, and report routing. Meticulous in maintaining records, publications, and service records to ensure accuracy and compliance. Trusted advisor, counseling office personnel on administrative matters to optimize operational… Show more Highly skilled Administrative Assistant with a proven track record in performing clerical and personnel security duties, as well as providing comprehensive administrative support. Proficient in various administrative tasks, including typing, filing, correspondence preparation, and report routing. Meticulous in maintaining records, publications, and service records to ensure accuracy and compliance. Trusted advisor, counseling office personnel on administrative matters to optimize operational efficiency. Adept at managing shipboard legal proceedings and maintaining meticulous legal files. Skilled in conducting reporting, detaching, and retention-related interviews with attention to detail. Exceptional in preparing and managing personnel security documents, while proficiently handling a range of personnel-related functions. Recognized as a reliable and organized professional with the ability to effectively serve as an office manager. Show less

Technical School, Information Technology

Instructor-led courses: A+ | Network+ | Security+ | Server+ | AWS | Azure | Windows Fundamentals | Server Fundamentals

Attended During Active Duty, General Studies

Education record