Develop and manage key relationships with GMEA and Fleets and dealer personnel to drive new business and efficient communication. Administer and attend all aspects of customer and dealer complaints pertaining to parts sales, parts reliability and assist dealers in Channel streamline. Perform aftersales related Market Research and recommend improvement measures to solve internal and external challenges. Ensure Dealers have an optimum GMEA parts inventory, sufficient for high fill rate from shelf stock  Parts Catalog Proficiency and Order processing. Assist in Technical Support, Parts and Warehouse Operations.  Prepare, analyze, submit and present monthly and quarterly Parts operations reports.