Robert Gedies Email & Phone Number

United States

Houston, Texas, United States

• Manage all software releases for an engineering cloud application
• Perform acceptance testing for all software releases
• Collaborate with Product Manager to manage and prioritize product backlog
• Manage all Agile ceremonies (Scrum) in collaboration with development team (software developers, UX designer, Quality Manager)
• Collaborate with Product Marketing Manager to compile release notes for software releases and publish to cloud application
• Write and embellish all product backlog items (User Storys, Bugs, Product Maintenance) in collaboration with Product Manager and relevant SMEs

Houston, Texas, United States

• Manage all support inquiries logged in ticketing system (Jira)
• Perform Tier 2 application support for flagship engineering cloud/application and all legacy desktop applications
• Manage development and production Okta user management tenancies (3000+ users)
• Manage queues in Jira ticketing system for Product team and Support team
• Manage all automation of enhancements/bugs originating from support ticketing system (Jira) to software project management system (Azure DevOps)
• Manage all automation between support ticketing system (Jira) and Sales/Marketing CRM platform (Salesforce)

Houston, Texas Area

• Managed project delivery of software deliverables for Java & PLC-based machine controllers.
• Developed and maintained relevant processes for team and software department; a successful audit of the software department for ISO 9001 certification was completed in fall of 2020.
• Participated in order proposal and acceptance meetings on behalf of software engineering to provide delivery estimates and needed materials.
• Performed requirements gathering, cost and schedule estimation for quotations of software upgrades.
• Collaborated with engineering and interested parties (Sales/Field Personnel/Customers) for delivery line items pertaining to software engineering.
• Maintained and prepared team product, software delivery release documentation, and testing procedures.

Houston, Texas Area

• Jr. Business Analyst
• Drafted functional and non-functional requirements for features in product suite.
• Created and updated technical/user documentation.
• Drafted release notes for new features and issues resolved in future versions.
• Coded calculation logic from product suite (written in C++/C#) in Excel VBA to create spreadsheets that aided in the creation of automated tests for testing product calculations for various permutations.
• Participated in multiple cross-functional teams that focused on UX, Maintenance, & Reports/Exports over multiple software release cycles via Agile methodologies (Scrum/Kanban).Duties as a Quality Analyst

Clear Lake City, Houston, TX

- Assisted in cleanup/rebuilding of local homes/businesses affected by Hurricane Harvey - Debris removal - Removal/floating of drywall

Lubbock, Texas Area

- Researched and developed on computational methods in applied Fourier Optics with Dr. Luis Grave de Peralta in the Physics Department at TTU. - Research focus and thesis work was in applying a technique called Dual-Space microscopy to samples illuminated by a laser and scripting in MATLAB to find the correct Fourier domain phase shifts to enhance image.

Lubbock, Texas Area

Graduate Teaching Assistant in the TTU Physics Department

Master’S Degree, Physics

Bachelor’S Degree, Physics

Activities and Societies: UHCL Physics Club - Student Government Representative - Fall 2013-Spring 2014 - Vice President - Spring 2014.