Contract for Wealth Enhancement Group, working with their Mergers & Acquisitions team, planning and documenting the technical procedures for merging a new office into their environment. Installing a new network stack, deploying laptops, training and initial help desk support. In addition, worked on developing on-boarding procedures for adding new contractors to the Mergers & Acquisitions team.Contract work for KGP Telco as the Service Desk Manager until being hired on full time.

Managed a staff of 3 supporting day to day server administration of Wizmo’s datacenter and terminal server environment. Perform system maintenance and monitoring.• Overhauled the way Wizmo handled client application upgrades. Staff performed major application upgrades during an over-night on call rotation and were often given significant night work over multiple days. This led to exhaustion, mistakes, and low staff morale. Revised process to remove major upgrades from on-call. Divided customers into groups and assigned two engineers to perform upgrades for each group. This empowered staff to focus on reducing mistakes, having additional time to correct documentation, test new procedures, and double check work.• Led a project to review all customer upgrade documentation to improve the accuracy of each individual document and improve the consistency of the documentation between customers. Looked for sections where a process or documentation could be generalized between customers to allow for greater consistency of workflow between client upgrades.• Orchestrated a project to centralize all scripts into a centralized management system for version control. Reorganized scripting procedures for modules and scripts to prevent modifications from one script to cause dependent scripts to fail.

Maintain highly available data centers that support computer aided dispatch systems for 911Emergency Services in 3 metro counties and provide server management and professional services to Minnesota municipal governments. Perform system maintenance and monitoring, implement new systems with projects ranging from Microsoft CAs, F5 Load balancers design, implementation, support and VMware vCenter and Microsoft Windows environments.Manage mixed VMware vCenter environment with 24 data centers, 100 hosts and 1000 VMs.Update customer data centers with Dell, Cisco servers and Dell Compellent Storage.Led server upgrade projects from 2008 R2 to 2016/2019 Desktop/Core, including application servers, SQL servers IIS, Active Directory migrations.Project to replace full GUI production servers with Docker servers. Collaborate with members to migrate servers into our hosted environment.Powershell scripting for reporting, management and automation.

Managed a staff of 5 professionals, and was charged with the management of daily operations of two data centers. Developed, planned and implemented technology projects for branches and business units. Worked with Director of IT on budgeting and billing. Acted as the backup staff person for the network engineer and help desk supervisor.• Migrated organization from mid-range Mitel phone system to Microsoft Lync VoIP with Microsoft Exchange Unified Messaging for call routing and voicemail.• Modernized primary data center with HP blade server environment, EMC NAS, HP core switching, and fiber channel. Implemented secondary data center to mirror primary data center and built load balanced and redundant systems for Microsoft Lync and SharePoint.• Implemented VMware virtualizing 80 servers on 8 hosts and implemented VM’s Horizon View virtual desktop environment.• Led multi-year program to upgrade Microsoft Windows and application environments from outdated versions to current versions; Windows Server and desktop, Exchange, Lync, SQL and SharePoint.• Championed implementing new systems such as security cameras, building access control, customer service management and implementation of Microsoft System Center.• Participated in grant process with Microsoft that resulted in a $5 million dollar grant being awarded to the YMCA.

Supervised the help desk which provided support to 1,000 YMCA staff and supported 1,200 computers, including break-fix and life-cycle management. Provided server and telco support and performed process improvement, end user customer support, and project management. Trained customers and mentored staff, developed training manual and integrated support tools to simplify troubleshooting and problem resolution.• Worked with business stakeholders to successfully complete projects• Streamlined PC procurement to allow business managers to order and take delivery of computer equipment without requiring assistance of IT• Coordinated annual refresh of desktop and laptop, including imaging with Sysprep and Ghost Enterprise Suite• Overhauled user management in Active Directory, login script, user add/move/change scripts and group policy, and first logon automation.

Provided project management, technical expertise and training and mentoring support for help desk and data center. Managed projects such as server migrations, computer deployment and software implementations. Directed team efforts, developed project scopes, schedules, feasibility studies and risk assessments. Developed and documented new business processes, improved efficiency and ensured successful completion of tasks. • Served on interstate agency committee to develop program for a single PC purchasing standard for all agencies that leveraged State’s purchasing power and created significant savings in PC procurement. • Planned and deployed agency’s migration from Windows 2000 to XP.• Implemented Citrix Terminal Servers.

Restructured a network that had grown organically over time. Implemented and documented changes to infrastructure to bring network into a stable, cohesive state. Planned and implemented migration of network, server and desktop environment of acquired business into existing network infrastructure. Generated cost savings with a streamlined server environment that improved allocated resources and eliminated redundant leased lines. Prepared infrastructure for future growth.• Installed and configured T1 and frame relay leased lines.• Installed and administered Windows servers and Unix/Linux servers using AIX, Debian Linux and OpenBSD.

Developed standardized imaging process which number of images from more than 15 to 5. Developed business justification documents, cost benefit analysis and technical specifications for product procurement.• Lobbied for overhaul of types of desktops used by organization to better utilize architects’ time by providing better quality desktops.• Developed Windows NT system policies for workstation management.• Desktop and laptop image deployment.