Robert Giddens Email & Phone Number

Smyrna, Tennessee, Us

Nashville, Tennessee, Us

I support operations by directly administering infrastructure team members encompassing 2.3K retail stores, with additional accountability for network management outsourcing to a managed service provider and various manufacturing environments. I also oversee customer-facing datacenter solutions covering retread business for $1B yearly, as well as card payment services, vendors, and solutions covering store and ecommerce operations for $5B yearly.While employed in this role, I:• Saved $1.5M in annual costs by successfully refining datacenter processes. • Thirty percent cost reduction migrating from on prem PBX to cloud based UCaaS solution for 2.3K retail stores. • Sixty percent cost reduction migrating from MPLS to broadband.

Nashville, Tennessee, Us

Facilitated the overarching design, support, and implementation of all IT infrastructure, subsequently ensuring top-tier operational continuity by providing disaster recovery viaserver redesign efforts. Offered additional services as a liaison between commodity-IT and Speedco operations, DBA for SQL Environment and Systems Lead for Active Directory domain migration (and developer-focused support), and project leadership roles for JSOX discovery plans and outsourced helpdesk implementation. • Created relocation solutions for IT resources following a previous acquisition.• Designed an IT infrastructure department to outsource commoditized skills for a smaller workforce.

Nashville, Tennessee, Us

Coordinated 24x7 plant workflow via active leadership, mentoring, and coaching for IT staff members to drive cohesion and alignment with project design, deployment, installation, and troubleshooting. Oversaw IT service scheduling and deliverables to satisfy internal/external clients, with additional accountability for strategic planning, disaster recovery, and asset management (providing scalable, cost-effective infrastructure and software development solutions as necessary). Implemented up-todate technical expertise and leadership to enable IT continuity while also maintaining customer relationships to ensure more concise service expectations. Leveraged technical expertise for multiple resources including highly available storage, VMware, various Microsoft server technologies, and a converged network infrastructure. While employed in this role, I:• Managed the day-to-day activities of eleven hardware and software teammates, contractors, and interns. • Maintained financial control encompassing an annual IT operating budget.• Lead technical team for the design and implementation of a Cisco converged network implementing Cisco Call Manager and wireless infrastructure for a 2M square foot building. • Lead technical team on redesign of Automatic Guided Vehicle control that saved 1.2M per year.

Nashville, Tennessee, Us

• Networking and systems engineer responsible for planning and managing all activities associated with the maintenance and enhancement of the network infrastructure, systems administration, and telecommunications systems• Design, implement, upgrade, maintain, and troubleshoot servers, workstations and network at all 7 OSI layers. Maintain detailed network drawings.• Provide key performance indicators for network reliability and performance. Items include but not limited to: system availability, throughput analysis, and component problem resolution.• Provide disaster recovery plans for all IT processes and equipment based on level of importance.• Identify system weaknesses that serve to undermine data flow and execute corrective measures. Manage system backups and disaster recovery plans. Liaison between users, programmers and enterprise support groups in areas of shared support.• Lead in the development of strategic plans to maintain network, systems, and support application development.

Nashville, Tennessee, Us

• Responsible for strategic plans of IT plant direction to ensure aggregated cost savings across hardware and streamlined application development to remain scalable.• Responsible for strategic plans for building next level of leadership to ensure IT continuity.• Managed 11 hardware and software teammates, contractors and interns.• Provide support for plant floor IT in a 24x7 environment; managed on call, after hours support.• Provide key performance indicators to ensure employee accountability for continuous improvement• Developed strategic plans to maintain network, systems, and support application development. • Manage annual Information Technology operating budget

Menlo Park, Ca, Us

• Networking and systems engineer responsible for planning and managing all activities associated with the maintenance and enhancement of the network infrastructure, systems administration, and telecommunications systems• Design, implement, upgrade, maintain, and troubleshoot servers, workstations and network at all 7 OSI layers. Maintain detailed network drawings• Provide key performance indicators for network reliability and performance. Items include but not limited to: system availability, throughput analysis, and component problem resolution• Provide disaster recovery plans for all IT processes and equipment based on level of importance• Identify system weaknesses that serve to undermine data flow and execute corrective measures. Manage system backups and disaster recovery plans. Liaison between users, programmers and enterprise support groups in areas of shared support• Managed and developed strategic plans to maintain network, systems, and support application development. Contribute to an annual Information Technology operating budget exceeding $1M and a capital budget exceeding $400K

• Provided various solutions as a staffing consultant and solutions expert. Interoperated Windows NT networks with Novell Netware• Maintained billable hours exceeding 32 hours per week while also managing and maintaining Orant Group’s Internet presence, corporate systems and entire networking infrastructure• Provided VPN connectivity for over 30 users for an Intranet environment

Randolph Afb, Tx, Us

• Maintained all aspects of computer equipment including complex interoperability with CTOS host based Unisys system and PC/Server platform• Facilitated in refinement of surveillance activities that reduced a 10 day surveillance to a 4 day surveillance• Cost savings of over 55% that allowed adding an additional 44 surveillance sites across North America per year without any additional personnel

Randolph Afb, Tx, Us

• Air Force Active Duty Precision Measurement Equipment Laboratory Technician stationed at Lowry AFB, Colorado and Offutt AFB, Nebraska