Robert Giffney Qfa Lib Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Burlington Road

Underwriter in AIB Mortgage Lending Unit holding €750,000 DCA. Cross trained on EBS systems. - High level of mortgage underwriting credit skills and demonstrated a good understanding of commercial awareness. - Established an ability to interrupt / understand complex credit cases and provide informed credit decisions in a clear and concise manner. - Assessed home loan / buy-to-let credit cases under across a broad range of application types i.e PAYE, Self-Employed, Switchers, Trade ups, Trackers etc . - Continually displayed a high level of professionalismAdditional tasks undertaken- credit sampling as part of Q&A process- generate and report Daily SLA figures for the unit - compile and report key monthly KPI indicators for the unit - created and implemented an improved allocation and statistic reporting process. Used for feedback throughout EBS network- Involved in projects regarding process improvement / continuous improvement. Additional courses completed - Delivering on priorities 2019 - AIB- Project Management Intro 2019 - AIB- Currently undertaking Professional Banking examinations and additional Data Analytics for Financial Services course

Dublin

Bank Of Ireland Mortgages - Case Manager / Acting Team LeadExperienced customer support agent excelling in relationship management. Undertook additional acting team lead role within the unit.Received individual award for commercial delivery 2017- Pipeline management of new business mortgage applications from approval to drawdown.- Inbound call support for our customer base on mortgage queries, providing clear direction for fast and efficient drawdowns. - Inbound call support for solicitor drawdown requests.- Review / assessment of submitted customer documentation. - Log and reconcile customer complaints.- Generate daily / weekly / monthly MI reports.- Train new staff within the unit.- Plan weekly resourcing using ActiveOps Management.- Generate / assess new and ongoing procedures, ensuring fit for purpose.- Provide internal support to the unit, addressing queries and providing solutions for non-standard scenarios.Additional tasks- Unit liaison with IT support - Project work

Tallaght, Ireland

- Process Woodies Online Orders- Pick and Package Products- Arrange Delivery- Email / Call Customers- Stocktake

County Kildare, Ireland

Engaged with a group of first year undergraduate students on a continuous basis to identify and address issues that may arise during the transition to third level education.

Masters Of Business Analytics, Business And Data, Distinction / 1St Class Honours

Professional Diploma, Sme Credit Risk

SME Credit Risk - Awarding Body: UCD

Qfa, Financial Planning And Services

Fully qualified financial advisor - Qualified in 1 year

Bachelor’S Degree, Digital Communication And Media/Multimedia, 2:1

Activities and Societies: Badminton, Rugby, American FootballMultimedia BSc - Studied and developed design skills on multiple platforms

Leaving Cert - All Honours

Professional Diploma - Nfq 8, Professional Diploma In Financial Services, Distinction - 3.9

Professional Certificate - Nfq 7, Introduction To Data Analytics For Finanical Services, Distinction - 4.2