Head Of Infrastructure Delivery -Vp
Headed and consolidated a worldwide team of 60+ engineers to administer operating system configurations for Windows and Linux, deliver customized servers, install software, ensure storage provisioning, and implement backup solutions. Orchestrated regular one-on-one and group communication sessions to address team concerns, raise morale, and streamline operational processes. Enabled transparent monitoring of work volumes, backlogs, and trends for management of blockers in the delivery process by creating a reporting suite using Power BI.Highlights of accomplishments in this role include:• Revamped five teams into a cohesive delivery organization, boosting output by 20% and cutting staff by 10% through improved communication, Agile methodologies, and lean process enhancements.• Product Owner for the infrastructure delivery domain, prioritizing backlog, enhancing automation by 10%, and delivering optimal value to customers.