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Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization.ExperienceNov 2020 – Present Garda World, Vault Teller• Receives and signs manifests for incoming coin and currency deposits and ATM canisters delivered by all armored car companies after confirming the accuracy of the amount and integrity of received bags.• Prepare outgoing coin orders. Ensures that accurate number of boxes is given to each courier. Once the final coin and currency pickup has been made, put the remaining bins, tubs and ATM in the vault.• Distributes to armored car carriers sealed and labeled packages and obtain signatures on associated manifests.• Maintains records of incoming and outgoing transactions.• Prepare cash orders for designated Money Room sites.• Settle vault inventories held for banks.EducationThomas Jefferson University College of Allied Health Sciences Philadelphia, PAGeneral Studies 1990-1992Associate’s degree: Cumulative GPA 2.84Thomas Jefferson University Hospital Pharmacy Technician Training Program
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Vault TellerGardaworldPhiladelphia, Pa, Us -
Vault TellerGardaworld Nov 2020 - PresentFolcroft, PaDuties & Responsibilities:Receives and signs manifests for incoming coin and currency deposits and ATM canisters delivered by all armored car companies after confirming the accuracy of the amount and integrity of received bags.Prepare outgoing coin orders. Ensures that accurate number of boxes is given to each courier. Once the final coin and currency pickup has been made, put the remaining bins, tubs and ATM in the vault.Distributes to armored car carriers sealed and labeled packages and obtain signatures on associated manifests.Maintains records of incoming and outgoing transactions.Prepare cash orders for designated Money Room sites.Settle vault inventories held for banks. -
Volunteer WorkNew Life Temple Of The Greater Highway Churches Of Christ, Inc. Aug 2012 - Present968 Amosland Road Morton, Pa 19070Cleaning the facilities after and before events and services held at the location.Audio/visual technician for all services and events held at the ministry.Sunday School teacher for the Adult Bible Class on 3rd Sundays of every month and/or to fill in for an absent teacher on the scheduled rotation.
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Warehouse Team MemberAmazon Logistics Oct 2019 - Nov 2020King Of Prussia, PaSorting packages between trucks to be deliver promptly to customers.
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Chargeback AnalystGlaxo Smithkline Oct 2011 - Aug 2012Philadelphia, PaAnalyze and reconcile original, resubmission, deductions claims and resolve pending errors. -
Chargeback AnalystGlaxosmithkline Oct 2011 - Aug 2012• Determined the duties and responsibilities of individuals in a team.• Organized training to improve the performance of the members who are lagging behind in terms of performance.• Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise.• Maintained activity logs and prepared reports.
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Data Entry Analyst (Team Lead) Contracted Through Monarch ServicesGlaxo Smithkline Jul 2011 - Sep 2011Philadelphia, Pa• Determined the duties and responsibilities of individuals in a team.• Organized training to improve the performance of the members who are lagging behind in terms of performance.• Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise.• Maintained activity logs and prepared reports.
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Low-Income Home Energy Assistance Program (Liheap) Technician For The Human Development CorporationRobert Half International Feb 2009 - Jun 2010Saint Louis, Mo• Reviewed and processed LIHEAP applications received from low-income households in the metropolitan St. Louis area to determine eligibility for assistance with their home utility bills.• Set-up and maintained files according to state mandated regulations.• Researched, retrieved and verified requested data from state and federal databases to ensure accuracy of information submitted on applications.• Offered solutions to project supervisor regarding project related queries. -
Service Desk RepresentativePnc Bank Feb 2007 - Feb 2009Philadelphia, Pa• Answer inquiries, analyze and resolve banking account issues, make pay/return decisions, investigate possible fraudulent transactions, resolve written/telephonic inquiries/complaints from banking customers and/or service partners. Verify accuracy and legitimacy of fraudulent bank transactions.• Prepare weekly reports for Customer Care Supervisor, which includes analysis of exception items, filing necessary reports with government agencies as well as the PNC Security Administration. Maintain daily activity log and statistics. • Serve as Customer Care Lead in the corporate office for the Fraud Prevention Unit which handles inquiries, claims and investigations for all PNC branches in the following states: CT, LA, MD, NJ, NY, PA, VA, and WA.• Handled a high influx of inbound calls (between 75 – 125/day) within call center environment. -
Website AdministratorThe Door Of Hope Christian Church Jan 2006 - Dec 2008Worked in conjunction with the web design company (Bryant Design) to develop an online presence for The Door of Hope Christian Church. Maintained and updated content information to the site, as needed or deemed necessary by Bishop Michael A. Blue (Pastor). Wrote and published a manual on how to update, maintain and provide support for other members of the web team.
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Customer Service RepresentativeAutomatic Data Processing (Adp) Tax Credit Services Nov 2003 - Apr 2007Florence, South Carolina Area• Answer questions and research issues regarding payroll, accounting, tax filing, money-movement, and other related ADP services in both an inbound and outbound call center environment. • Define and resolve issues related to product feature and/or application capability and client product/application knowledge to ensure that the client is utilizing proper processing procedures.• Provides 1st level product and service support for multiple system platforms to small business clients whose knowledge level ranges from no payroll experience to advanced payroll knowledge. • Recognizes and directs issues requiring 2nd level technical support. -
Claims Examiner IiiBlue Cross/Blue Shield Champus Mar 1998 - Nov 2005Florence, South Carolina Area• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Provide benefit information, claims status and answer a vast array of questions that regard TRICARE policy and procedures.• Entered data from important documents into the company database accurately.• Managed multiple priorities and maintained effective results in a quota driven workplace.
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Team Care/Vitalink Pharmacy ServicesVitalink Pharmacy Services Dec 1996 - Mar 1998Florence, South Carolina Area• Performed tasks associated with buying, selling, stocking pharmaceutical products.• Aided pharmacist in daily dispensing of the medications.• Filled new as well as refilled prescriptions from nursing homes and long care facilities.• Repackaged bulk products into unit dose packaging via computerized Euclid Packing machine.
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Pharmacy TechnicianRevco Ds, Inc. Mar 1996 - Nov 1996Darlington, South Carolina• Entered, profiled and cancelled customer prescriptions from various physicians via on-line pharmacy computerized system.• Inventory control and ordering of pharmaceutical supplies and medications.• Extensive customer contact with an emphasis on customer service.• Restocked and maintained proper par levels of medications.
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Pharmacy TechnicianAlbert Einstein Medical Center Mar 1995 - Oct 1995Philadelphia, Pa• Cart-fill for medical, surgery and psychiatric floors.• Restock drugs for the Pyxis machine located in the emergency department.• IV and chemotherapy admixture preparations for patients throughout the institution.• Centralized controlled narcotics for each nursing unit in the hospital. -
Pharmacy TechnicianMcleod Health Jun 1993 - Jul 1994Florence, South Carolina Area• Organized daily workflow and solved all technical problems in the IV room and unit dose areas.• Prepared IV medications for admixture.• Liaison between Nursing and Pharmacy services.• Performed special tasks as assigned by the director of pharmacy services. -
Pharmacy TechnicianThomas Jefferson University Hospital Oct 1989 - Jul 1993Greater Philadelphia Area• Prepared LVP’s and SVP’s for patients throughout hospital.• Prepared IV admixtures (Hyperalimentations, TPN’s and chemotherapy) for patients, prn.• Entered new, made changes to or deleted medication orders written by physicians via computerized patient profile system.• Filled operating room medication boxes for the next day’s procedures.• Restocked and maintained proper par levels of medications for the ancillary units on a weekly basis.• Centralized controlled narcotics for each nursing unit in the hospital. -
Supervisor, Customer Monitoring CenterSonitrol Jan 1985 - Oct 1989Greater Philadelphia Area• Directly supervised the day-to-day management of my team members and Lead Processor.• Performed regular team member appraisals and daily coaching. Processed all necessary Human Resource Management requirements; attendance review, overtime approval, applicant review, discipline, corrective action plans, performance reviews, career path assistance and motivational programs.• Responsible for maintaining productivity and quality standards on a daily basis.• Evaluated the effectiveness of my team through individual technical audits. Delivered summary reports to management on a regular basis.
Robert G Johnson Jr Skills
Robert G Johnson Jr Education Details
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Thomas Jefferson University College Of Allied Health SciencesGeneral Studies -
Thomas Jefferson University Hospital Pharmacy Technician TrainingDidactic Studies
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Biology / Accounting
Frequently Asked Questions about Robert G Johnson Jr
What company does Robert G Johnson Jr work for?
Robert G Johnson Jr works for Gardaworld
What is Robert G Johnson Jr's role at the current company?
Robert G Johnson Jr's current role is Vault Teller.
What is Robert G Johnson Jr's email address?
Robert G Johnson Jr's email address is ro****@****aol.com
What is Robert G Johnson Jr's direct phone number?
Robert G Johnson Jr's direct phone number is +121545*****
What schools did Robert G Johnson Jr attend?
Robert G Johnson Jr attended Thomas Jefferson University College Of Allied Health Sciences, Thomas Jefferson University Hospital Pharmacy Technician Training, High Point University.
What are some of Robert G Johnson Jr's interests?
Robert G Johnson Jr has interest in Reading, Playing The Percussion Instruments, Health, Writing Inspirational Messages, Children, Education, Environment, Science And Technology, Music, Human Rights.
What skills is Robert G Johnson Jr known for?
Robert G Johnson Jr has skills like Call Center, Microsoft Office, Outlook, Microsoft Word, Powerpoint, Insurance, Banking Fraud Investigation, Inspirational Writing, Cars, Imany, Management, Human Resources.
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Robert G Johnson Jr
Philadelphia, Pa
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