Human resource and operations direction for local division. Lead talent acquisition, on and offboarding, learning and development, performance management, succession planning, people leadership and employee required training. Consult with the benefits and wellness, diversity, equity, and inclusion, learning and development, corporate social responsibility, total rewards, and payroll disciplines. Handle HR reporting and payroll inputs required and maintain employee records in operating systems. Head the culture committee, client compliance training, and contribute to agency process improvements.• Lead the talent acquisition process. To date, resulted in the hiring of 50+employees within anabbreviated timeframe• Maintain training and compliance results that consistently put the division within full compliance• Manage the local people leadership program and performance appraisal processes thatresult in improved manager and employee communication, feedback, coaching and development• Impact the culture, wellness, and DEI through collaborating with teammates on core values, culture, wellness, DEI and CSR awareness and activities• Contribute to process improvements not limited to finance, operations, human resources,management, agency workflow, and compliance

Led talent acquisition/recruiting for the agency. Operations lead for financial reporting and invoicing, analysis, and solution recommendation. Identified areas that needed improvement or refreshing and formulated solutions through collaboration with teammates. Developed, rolled out and refined agency policies, procedures and workflow. Facilitated new employee onboarding and training, employee compliance training and contributed to agency culture and well being. • Revamped the talent acquisition, interview, and onboarding processes by establishing metrics that decreased the length of hiring process and increased efficiencies. During 2020-2022, hiring practices resulted in tripling the agency's full-time employee headcount• Streamlined financial methods regarding reporting, forecasting, communication, organization, error detection and timeliness which allowed for heightened quality assurance and cost savings overall. Worked in conjunction with an outside supplier to build out and maintain a scope of work, purchase order, and invoice scheduling processing system online, as well as the creation of a capacity planning tool• Established and maintained compliance training and tracking• Contributed to wellness and culture to enhance the agency's ability to flourish within a remote work environment

Oversaw operations for Medical Marketing and Nano divisions. Established, refreshed and refined workflow, processes and policies in order to gain efficiency and consistency. Reviewed finances and formulated action plans regarding staffing, utilization, freelance, brand forecasting, phasing and profitability. Administered employee agency and client training, compliance and confidentiality requirements. Led or participated in multiple agency task forces in order to address agency challenges and the adaptation of new systems. Headed up production for all of the New Jersey operation and supervised project coordination for local divisions.• Collaborated with team members to grow an agency division from $2M to $37M• Established or refined agency processes and ensured adherence to client requirements in order to increase quality assurance, timing and profitability• Monitored brand financial metrics and collaborated with the teams to save the agency thousands of dollars each year

Supervised Medical Marketing division’s operations, production and traffic/project coordination departments. Worked in tandem with senior management on all agency operating systems and financial metrics. Ensured agency was Sarbanes-Oxley compliant. Established employee recognition and morale programs. Interacted with teams on a daily basis to facilitate all projects being on time, under budget and of the highest quality possible.• Documented entire agency process by securing input and buy-in from all disciplines. Even with current technological systems in place, this workflow remains the agency’s core life of a project• Selected to oversee all print production for Ogilvy. Established staffing, training, and best practices. Production team ensured successful deliverables for all clients• Employee recognition programs spearheaded for operational/Sarbanes-Oxley compliance, peer-to-peer recognition and cultural events. Enhanced divisional culture and morale

Oversaw Carbon division’s print production services and employees. Established and monitored the best practices of the department. Collaborated with account, creative staff and external suppliers to produce client delight. • Acknowledged for establishing agency process manual while still in the production department• Recognized by senior management for strong contributions in production and was elevated to the division’s first operations position

Launched Carbon division’s production department and independently executed all production for the first year. Recognized for helping the creative team to bring tactics to a new creative level by suggesting structural print production alternatives and methods. Supervised production manager, freelancers and mentored junior studio and traffic staff.• Started agency’s production department which evolved over time to be oversight of all Ogilvy Health production• Brought fresh innovative production ideas to the team which elevated agency’s creative offering

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