Robert Lambert Email & Phone Number

London, England Metropolitan Area

night shift parts man

London, United Kingdom

Heathrow

My main responsibilities include delivering a superior parts service, controlling the parts stock and purchases, managing the parts team, creating and developing positive relationships with existing suppliers, local businesses and customers throughout my region. Running an efficient and profitable operation and ensuring complete customer satisfaction through the efficient sale of parts to maximise the department’s profitability.Overseeing the daily operations and all aspects of the… Show more My main responsibilities include delivering a superior parts service, controlling the parts stock and purchases, managing the parts team, creating and developing positive relationships with existing suppliers, local businesses and customers throughout my region. Running an efficient and profitable operation and ensuring complete customer satisfaction through the efficient sale of parts to maximise the department’s profitability.Overseeing the daily operations and all aspects of the Parts Department.Maintaining standards of performance of the parts team through effective coaching and performance management.Maintain customer service standards and parts processes that are in line with and meet quality standards and the business requirements.Agreeing discounts from suppliers in line with company policy.Ensuring effective stock control and warehouse management through regularly reviewing key operating controls.Implementing, monitoring and improving procedures within the department taking into account best practice. Ensuring the parts department achieves planned objectives by continually monitoring operating controls and KPIs. Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.Monitoring and evaluating customer needs and competitor activity in the parts market, ensuring that campaigns are relevant and targeted.Regularly communicating and interacting with members of other departments to develop the business and the business team ethos.Ensuring the team continuously deliver the highest level of customer satisfaction.Maintaining a safe and healthy working environment; ensuring staff comply with Health and Safety requirements. Show less

Wembley,Middlesex

Responsible for running the workshop counter, supervising and controlling the daily activities of the Parts Department. Working closely with a team of technicians, allocating jobs and ensuring correct parts are supplied in a timely manner to ensure a smooth and profitable operation.Booking all vehicle maintenance jobs onto the company’s fleet management computer system and raising job cards for vehicle maintenance jobs to be carried out.Liaising and negotiating with… Show more Responsible for running the workshop counter, supervising and controlling the daily activities of the Parts Department. Working closely with a team of technicians, allocating jobs and ensuring correct parts are supplied in a timely manner to ensure a smooth and profitable operation.Booking all vehicle maintenance jobs onto the company’s fleet management computer system and raising job cards for vehicle maintenance jobs to be carried out.Liaising and negotiating with suppliers on a daily basis, adhering to pricing, credit and discounting systems/processes.Coordinating the delivery of relevant parts and maintaining a register of those delivered.Minimising disruption and resolving any unscheduled delays, making decisions in difficult situations to maximise workshop efficiency.Implementing, monitoring and improving procedures within the department taking into account best practice. Initiating and maintaining strong customer relationships across the database. Show less

Chiswick, London

Supervised a team of Auto Fitters, setting and achieving targets within the team. Ensured that all customers received the highest level of customer care/service at all times, with a high standard of product knowledge.Tested, replaced and repaired faulty parts, fitted roof boxes, bike fixing, blades, bulbs and batteries.Responsible for stock controlUp sold and offered customers advice on simple maintenance. Completed weekly store administration and… Show more Supervised a team of Auto Fitters, setting and achieving targets within the team. Ensured that all customers received the highest level of customer care/service at all times, with a high standard of product knowledge.Tested, replaced and repaired faulty parts, fitted roof boxes, bike fixing, blades, bulbs and batteries.Responsible for stock controlUp sold and offered customers advice on simple maintenance. Completed weekly store administration and paperwork. Show less

Brentford, Middlesex

Mercedes Benz 3 year Apprenticeship 2005-2008Responsible for pre-picking parts for the workshop jobs, picking parts for customer orders and checking availability of stock from various enquiries.Dealing with through in-bound and out-bound telephone enquiries walk in customers, and internet enquiries.Developed customer relationships through providing good product knowledge and creating an effective first impression.Ensured consumables and service parts were… Show more Mercedes Benz 3 year Apprenticeship 2005-2008Responsible for pre-picking parts for the workshop jobs, picking parts for customer orders and checking availability of stock from various enquiries.Dealing with through in-bound and out-bound telephone enquiries walk in customers, and internet enquiries.Developed customer relationships through providing good product knowledge and creating an effective first impression.Ensured consumables and service parts were regularly replenished providing a swift service to the workshop and other departments as well as trade/retail customers.Handled warranty claims processing (relating to parts issues) and completed all relevant administration promptly and accurately (including customer records and invoicing).Controlled parts orders and assemble parts orders for collection / delivery. Assisted in sorting parts deliveries, reporting on missing, damaged or wrong parts supplied.Handled customer enquiries or complaints swiftly, courteously and efficiently.Notified Customers and Service Advisors of parts status.Raised sales invoices for items supplied to customers.Assisted the Parts Manager in correction of stock control and quantity errors. Actively attempted to increase business of parts sales wherever possible, driving sales and assisting the team to achieve sales targets.Regularly review parts accessory displays to reflect sales trends and opportunities.Experienced on Kerridge and EPC systems Show less

Remit Motor Training, Croydon, Diploma Parts Operations Advanced Award, Levels 1,2,3,4

Short Course Auto Technician Level 1

10 Gcse’S (Including English, Science)