Robert A. Glaspie Email & Phone Number

Houston, Texas Area

Provides consultation in change management, organization effectiveness and performance issues and works in partnership with administration and client groups to orchestrate cultural development and organization change initiatives that address corporate goals and strategies. • Consult with clients to plan and implement change projects and strategies which help align the vision, mission and strategic objectives of the organization • Perform organizational assessments, make recommendations for change, helps design new structures and jobs, and works to redesign management processes to meet quality standards. Helps establish organization-wide processes that create organization health and employee satisfaction. • Creates the conceptual underpinning to major leadership and personal effectiveness learning and development initiatives.• Designs, develops, coordinates, implements, and evaluates training programs that support and are aligned with the organization’s business objectives.• Consult with clients to analyze and understand their strategic objectives related to improving their business structure and effectiveness. • Provides coaching, facilitation, team development, whole systems analysis, process reengineering and organization development services.• Diagnoses potential organizational problem areas, and implements solutions based on best practices.• Facilitates Job and Task Analysis process using DACUM and SCID.

Houston, Texas Area

• Serve as liaison between the customer and IHRDC teams to translate customer requirements to the development team, and respond to and provide resolution to CMS Online service issues.• Consult with customer’s internal organizational management to share industry best practices, understand their organizational needs, and translate those needs into effective delivery and integration of the CMS Online tool.• Provide input on development of an enterprise wide customer service support model including recommended service levels.• Develop and/or deliver instructional material to IHRDC internal organizations and customers, regarding effectively integrating CMS Online into their organization and/or work processes.• Perform ongoing relationship building with customers, including site visits to ensure effective and sustainable business model.• Provide end-user expertise and resolution to customers for operation of CMS Online.• Provide reports to IHRDC management on customer service success measures.

Equatorial Guinea

• Responsible for management of company’s overall training strategy for National workforce development, including on the job development, localization strategies, and succession planning.• Responsible for collaborating with internal organizations to develop, implement, and assess effectiveness of training programs. • Collaborated with Human Resources in the design and development of programs, processes, and systems linking competence with performance.• Responsible for developing and managing the leadership development program for a select group of professional staff.• Responsible for preparing and managing company’s annual training budget.• Responsible for maintaining training records and reporting training performance metrics to internal management and corporate and governmental stakeholders.• Served in role as Human Resources Manager during absences.

Equatorial Guinea

• Responsible for training & development of staff overseeing coordination of logistics for company’s staff and visitors; including travel, expatriate immigration documents, housing, transportation, and catering services.• Responsible for developing processes and implementing systems for operational effectiveness in the delivery of critical business services.• Responsible for localizing the organization’s leadership roles.• Responsible for interfacing with governmental and consular agencies in securing immigration documents on behalf of expatriate workforce.• As a member of the company’s Emergency Response team, responsible for overseeing logistics for emergency demobilization.

Houston, Texas Area

• Responsible for managing staff in the delivery of a suite of offices services for the corporate office; including, Customer Service, Mail/shipping, Corporate Records Management, Telecommunications, Corporate Graphic Design and printing services.• Responsible for collaborating with internal organizations on service needs and designing specific service delivery.• Responsible for managing company’s services budget, and reporting operational and financial performance metrics to internal stakeholders.• Responsible for managing a 2,000 occupant facility, which included leasing commercial space for company’s 1MM sq. ft. Class A corporate headquarters• Responsible for managing a team of Interior Designers who were responsible for design and construction of interior office space.• Responsible for coordinating with local and state municipal agencies involving property management related issues, and construction regulations.• Responsible for providing oversight to property management group providing security, maintenance, and housekeeping services.

Process & Piping Design Engineering Technology

Activities and Societies: Society of Piping Engineers and Designers

Civil Engineering Technology/Technician