Robert A. Glaspie Email & Phone Number

Houston, Texas Area

• Provides consultation in change management, organization effectiveness and performance issues and works in partnership with administration and client groups to orchestrate cultural development and organization change.
• Consult with clients to plan and implement change projects and strategies which help align the vision, mission and strategic objectives of the organization
• Perform organizational assessments, make recommendations for change, helps design new structures and jobs, and works to redesign management processes to meet quality standards. Helps establish organization-wide.
• Creates the conceptual underpinning to major leadership and personal effectiveness learning and development initiatives.
• Designs, develops, coordinates, implements, and evaluates training programs that support and are aligned with the organization’s business objectives.
• Consult with clients to analyze and understand their strategic objectives related to improving their business structure and effectiveness.

Houston, Texas Area

• Serve as liaison between the customer and IHRDC teams to translate customer requirements to the development team, and respond to and provide resolution to CMS Online service issues.
• Consult with customer’s internal organizational management to share industry best practices, understand their organizational needs, and translate those needs into effective delivery and integration of the CMS Online.
• Provide input on development of an enterprise wide customer service support model including recommended service levels.
• Develop and/or deliver instructional material to IHRDC internal organizations and customers, regarding effectively integrating CMS Online into their organization and/or work processes.
• Perform ongoing relationship building with customers, including site visits to ensure effective and sustainable business model.
• Provide end-user expertise and resolution to customers for operation of CMS Online.

Equatorial Guinea

• Responsible for management of company’s overall training strategy for National workforce development, including on the job development, localization strategies, and succession planning.
• Responsible for collaborating with internal organizations to develop, implement, and assess effectiveness of training programs.
• Collaborated with Human Resources in the design and development of programs, processes, and systems linking competence with performance.
• Responsible for developing and managing the leadership development program for a select group of professional staff.
• Responsible for preparing and managing company’s annual training budget.
• Responsible for maintaining training records and reporting training performance metrics to internal management and corporate and governmental stakeholders.

Equatorial Guinea

• Responsible for training & development of staff overseeing coordination of logistics for company’s staff and visitors; including travel, expatriate immigration documents, housing, transportation, and catering services.
• Responsible for developing processes and implementing systems for operational effectiveness in the delivery of critical business services.
• Responsible for localizing the organization’s leadership roles.
• Responsible for interfacing with governmental and consular agencies in securing immigration documents on behalf of expatriate workforce.
• As a member of the company’s Emergency Response team, responsible for overseeing logistics for emergency demobilization.

Houston, Texas Area

• Responsible for managing staff in the delivery of a suite of offices services for the corporate office; including, Customer Service, Mail/shipping, Corporate Records Management, Telecommunications, Corporate Graphic.
• Responsible for collaborating with internal organizations on service needs and designing specific service delivery.
• Responsible for managing company’s services budget, and reporting operational and financial performance metrics to internal stakeholders.
• Responsible for managing a 2,000 occupant facility, which included leasing commercial space for company’s 1MM sq. ft. Class A corporate headquarters
• Responsible for managing a team of Interior Designers who were responsible for design and construction of interior office space.
• Responsible for coordinating with local and state municipal agencies involving property management related issues, and construction regulations.

Process & Piping Design Engineering Technology

Activities and Societies: Society of Piping Engineers and Designers

Civil Engineering Technology/Technician