Robert Gorrell Email & Phone Number

Clemmons, Nc, Us

Chapel Hill, Nc, Us

Ann Arbor, Mi, Us

Development of eduroam training materials and delivery of "train the trainer" events for eduroam support organization program (statewide eduroam deployments).

Greensboro, Nc, Us

- Duties include running daily stand-ups for IAM team providing technical direction and workload support for three IAM engineers responsible for Microsoft Identity Manager, Grouper Access Management, and Azure Active Directory.- Continue former responsibilities on active research grants reporting to Technology Data Institute's board of governors.- Led effort to eliminate over 1,000 legacy shared accounts replacing with modern solutions including delegated access, service principles, and a privileged access management program using Grouper.

Greensboro, Nc, Us

- Appointed as Technology Fellow with NC Technology Data Institute, UNCG’s regional public service institute leading a collaborative effort to ensure that everyone has the digital infrastructure needed to thrive. Regularly attended TDI board meetings providing project updates to board members.- Principal Investigator for $2.5 million NC TDI award from US Department of Education for High-Speed Education Network Access pilot eliminating technical barriers that hinder many students’ access to quality education in an e-Learning environment. Pilot examined four Guilford County Schools reaching 1700 student families in need with novel uses of eduroam roaming Wi-Fi technology in K-12 and residential settings. - Assumed Principal Investigator role closing out a half million Campus CyberInfastructure (CC*) award from the NSF building Gate City Research Network (gcrNet), a multi-institutional Science-DMZ created by UNCG and NCA&T for the purpose of supporting data intensive research.- Developed Secure Research Enclave offering for researchers to work securely on restricted data sets.

Greensboro, Nc, Us

- Technical Manager of three engineers responsible for Identity and Access Management services as well as Windows Server administration and two Active Directory domains.- Expanded Duo MFA for employees solution into a campus wide MFA requirement under Azure MFA. - Replaced decade’s old custom identity provisioning scripts with Microsoft Identity Manager and modern policy-based IAM workflow while establishing identity offshoot of data governance. - Built Internet2’s Grouper platform as the University’s first centralized access management service with integrations to Azure, Box, Google, LDAP and on-premises AD.

Greensboro, Nc, Us

- Designed and built UNCG’s first Multi-Factor Authentication program around Duo Security integrated to Shibboleth Single Sign On environment delivering quick, efficient two-factor authentication to a wide audience.- Founding member of Enterprise Architecture group contributing Identity and Access Management vision to a team of top experts charged with design of enterprise solutions, pursuant of joint directives, and planning next generation architecture. - Responsible for development and review of business processes related to issuance, management, and termination of computing accounts. Disseminate these processes to account administrations within Tier 1 support. Additionally, analyze related business processes to find efficiencies and implement automated solutions. - Constructed a pilot to demonstrate eduroam, a wireless mobility federation, which led to senior management supporting UNCG as the first participant school in North Carolina. Only a year after initial release, proven success and user adoption lead to eduroam becoming the primary wireless offering on campus.- Developed a first-time system for enterprise group management using Internet2’s open source Grouper platform, centralizing group management across a variety of platforms and augmenting our user management platform. Positioned Grouper as the foundational element of authorization and access control strategy.

Greensboro, Nc, Us

- Formed Middleware group to meet the growing needs of a full time Enterprise Identity and Access Management within ITS. Taking a lead position, I assembled a team of cross disciplinarians to aid support of this role.- Assumed ownership of Computer Service Account Management (CSAM) system responsible for delivering and maintaining digital identities to over 40,000 users.- Developed Shibboleth Single Sign On presence and fostered collaboration through joining of the UNC and InCommon Federations. Worked with application developers and vendors in promotion of the Shibboleth authentication service.- Supported enterprise LDAP directory running on Microsoft Lightweight Domain Services (LDS) of over 40,000 objects used as an authentication source to over 50 campus applications.

Greensboro, Nc, Us

- Architected new Windows 2008 domain from the ground up to standardize enterprise file, print, and application delivery services on the Microsoft platform.- Developed and implemented migration plan to transition 2,000 campus workstations and 20,000 campus users off of Novell Netware and phase out traditional Novell services in favor of new Windows 2008 domain.- Continued support of legacy 2003 domain and Novell throughout the transition.

Greensboro, Nc, Us

- Supported daily operation large scale Novell environment delivering file, print and application delivery services to entire campus consisting of 20 Netware 6.5 servers, 40,000 users, 500 applications, 400 printers, 300 OUs, and 4Tb of file space.- Architected new Novell Authentication Tree using Novell Identity Manager (formally DirXML) to operate in concert with existing Novell Tree serving as a source for LDAP authentication and to automate Lotus Notes account provisioning as part of a Groupwise to Lotus Notes migration project.- Responsible for routine patching and upgrades both major and minor of entire Novell environment.- Installed, administered, and maintained EMC Clarriion SAN providing backend storage for Novell file servers.- Maintained scripted code interfacing the Novell environment with Computer Service Account Management (CSAM) system responsible for control of usernames on campus. Enhanced account management by creating a process to update account attributes throughout the account lifecycle.- Served as 3rd tier support to the service desk regarding troubleshooting of Novell related problems.- Virtualized entire Novell Netware environment on VMware Virtual Infrastructure 3.5

System Administrator:- Supported daily operation of 19 Red Hat Linux servers to provide continued service to over 3000 internet customers. Performed daily backups, security updates/prevention, hardware/software upgrades, and statistical/traffic analyses.- Expanded available customer base by instituting a new point of presence for internet access in neighboring county. Developed automated signup process distributed on CD to ease technical support load and provide promotionalmaterial.- Established high speed DSL service offering: developing and maintaining the infrastructure, processing orders, and supporting customer base.Network/Systems Support:- Maintained over 20 hour work week with full-time college course load and over 40 hour week during summers.- Assisted with system administration, aiding with support of 5 Red Hat Linux servers to maintain uninterrupted service for over 700 customers.- Provided onsite network services with consultation and support to several area businesses.- Managed office LAN, instituting daily backups of all corporate documents, network-wide virus protection, and firewall security. Offered additional aid in areas of web design and scripting, technical support, computer repair, and database design.

Master Of Science (Ms), Computer Science

Bachelor Of Science (Bs), Computer Science