Robert Grable Email & Phone Number

Las Vegas, NV, US

• Responsible for direct management of the systems engineering, service desk, and network engineering, teams.
• Built-out a highly secure, world-class, blockchain infrastructure to support organizational initiatives.

Irvine, California, US

• Management of internal physical and virtual infrastructures
• Azure and M365 management of internal and customer owned tenants
• Google Workspace migration to M365
• Deployment of MS Intune as an MDM solution internally, and for customers

• Provide leadership of all information technology, driving business support services for sales, marketing, customer experience, e-commerce, human resources, finance, legal, and engineering. 5 direct reports, 25 total.
• Oversaw key technology change management initiatives, set strategic direction, that resulted in a realignment of job functions to mirror technology goals, and a culture shift to increase focus on the customer experience.
• Established and enforced information security program, and served as the principal point of contact for all information security compliance activities
• Successfully navigated the organization through external audit processes including achieving PCI Level 1 Certification and SSAE 16 compliance.
• Developed and deployed new products and processes such as a fully integrated cloud CRM tool, and a web farm that supported processing $1B in residential rent payments annually.
• Created a division of IT support services to provide technical service to over 400 multifamily rental offices.

• Directed all technology activities across the organization with a focus on IT modernization initiatives and strengthening information security standards. Oversaw IT, networking, telecommunications, database engineering.
• Evaluated the entire hardware infrastructure and made targeted improvements resulting in 99.99% availability, and a 65% drop in the data center footprint, and 66% decrease in monthly expense.
• Created a security operations center (SOC) to prevent, detect, identify, and eliminate information security threats.
• Fostered a culture of security awareness among all employees through training, messaging, and consistent enforcement of security policies.
• Modernized all desktop workstations, servers, and the VoIP telecommunications system, which drove productivity and reduced vendor costs.
• Implemented new IVR/ACD in call center, with modern capabilities, to better service our customers.

• Successful management of a team of network administrators
• Migrated Exchange 5.5 to Exchange 2003
• Implemented Windows 2000 Active Directory, replacing legacy Windows NT 4.0 constructs
• Designed application infrastructure to support the implementation of the organizations large billing system
• Built the organizations first data center to house the exponential infrastructure growth

• Lead network administrator charged with all systems, network and application administration
• Implemented offsite backup rotation of tapes for disaster recovery purposes
• Streamlined operations processes via the use of scripting technologies
• Supported over 200 desktops and 15 servers
• Relocated office from Irvine to Santa Ana with zero downtime

Minato-ku, Tokyo, JP

Provided the full range of network installation, upgrade and user support services for 150 engineers in Toshiba’s Computer Systems Engineering division. Managed a multi-platform environment with over 300 workstations and 100 production and development servers running Windows NT 4.0, Novell 4.x and Unix/Linux as well as Exchange 5.5 and Lotus 4.5 messaging.

US

Played an integral role in the day-to-day management of this 1000-bed hospital’s Windows NT/Novell LAN as well as a 400-terminal VAX VMS mainframe system supporting a user base of 800 employees. Duties included system backups, nightly batch processing, custom report development and, PC support.

US

• Digital Equipment Corporation VAX mainframe support
• Nightly/morning report delivery
• General computing support across the organization
• Management of daily/nightly batch job processing
• Help desk problem resolution
• DCL job programming

M.S., Database Administration

M.S., Information Systems

B.S., Computer Information Systems

Photography

Doctor Of Philosophy - Phd, Dudeist Studies