I am a Management Professional who has over 14 years of management experience in the home improvement and medical field.

The Practice Manager is very versatile and includes many different duties based upon the changing needs of the practice. The Practice Manager many times is depended upon to do whatever is necessary to keep the practice running in an efficient and professional manner and can change on a daily basis. o Recruiting, new team member orientation, training and annual performance evaluationso OSHA regulationso Patient relationso Administering team member benefitso Support to higher managementThe Practice Manager must be able to handle a crisis in a smooth and discreet manner. Also, they should be a good judge of morale, making sure that team members are comfortable with their surroundings and working under acceptable if not above average conditions. In addition, the Practice Manager needs to fair, non-judgmental and should act appropriately based on research and facts and knows when to seek higher management guidance when necessary.

As the Assistant General Manager, I collaborated with the General Manager to create strategic plans to enhance customer satisfaction and profitability. o Provided employees with tools to maintain and increase service levels to both internal and external customers o Worked closely with other departments to promote sales contests, clarify information and distribute reportso Gathered, analyzed and reported daily/weekly/monthly sales and service statisticso Collaborated with Human Resource Coordinator for employment needs, new hires and terminationso Led a team of 15 employees in an overnight remerchandising project involving a new store layout to accommodate pet and grocery departments. o Spent two months selecting a team of 200 team members, hiring contracted services and preparing a new store for a grand opening.o Enhanced team member performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.