Robert Grauer Email & Phone Number

United States

-Responsible for all training materials, synchronous, and asynchronous instruction for B2B SAAS application.-Content Development: Instructional material, video walkthroughs, documentation.-New Hire: Onboarding, role training, and continuous training directives. -Creation, deployment and maintenance of VM instances for web application.-Administration and management of company Youtube Channel.-Host of daily “Lunch and Learn” webinar-Custom training, one on one coaching, and asynchronous curriculum development.-OBS, Sharepoint, LMS, Camtasia, Articulate 360, and Storyline 360.-SQL database management and query writing

-Facilitating synchronous and asynchronous learning environments. Classroom delivery, LMS, and online live instruction.-Utilize multimedia to create scaffolded lessons and assignments to develop specific and broad technological literacy.-Developed a self paced curriculum for learners to develop and discover workflows within applied technical skills.-Engineering and computer aided design classes.-Certification management and deployment-Maintained curriculum with up to date references and emerging technologies.-Worked with subject matter experts to ensure curriculum was current and relevant.

Virginia Beach, Va

Responsible for facilitating adult education programs for a wide array of subjects from company culture and policies to technical certifications. Managed hiring events and participated in the interview process for potential candidates. Created a formal learning environment for in store group workshops and one on one training. Organized and facilitated in store summer camp for students from various local schools. Worked with learners of all ages from girl scout troops earning badges to retirement homes learning to use technology to keep in touch with family.

Virginia Beach, Va

Apple Certified Mac Technician.Maintained a technical support system that requires functional technical knowledge, multi-tasking, schedule management, critical thinking, and dealing with ambiguity. Responsible for resolving technical issues, gauging technological literacy, and presenting solutions in a way that is accessible to the user. Maintained repair systems and provided software and hardware repairs.

Norfolk, Virginia Area

Responsible for facilitating training for new apple users and providing current users technical support. Provided quick and efficient technical support and repairs for iOS mobile devices (iPhone, iPad, iPod).