Robert Graves, Cssbb Email & Phone Number

Elmira, New York, United States

Buffalo, New York, United States

A successful white-collar professional by day working as a project manager for a large multi-national health care equipment company, Robert is an openly gay man living in Buffalo, NY. Robert’s first diagnosis, chronic clinical depression, came when he was 16, even though he had been battling depression since the age of nine when he had his first episode of self-harm ideology. As he was coming out, his depression morphed into bipolar depression disorder, which went untreated and undiagnosed until he was 44. The untreated mania manifested as an anonymous sex addiction that lasted over 20 years, enduring through the height of the HIV/AIDS epidemic. Only after finally addressing his sex addiction with his therapist did his bipolar disorder come to light, and his treatment with pharmacology help him end his addiction. With the help of ongoing therapy and careful medication management, Robert has evolved to lead a relatively quiet life in his forties, where he enjoys boating, gardening, and volunteering in the community with various organizations such as the Alzheimer’s Association. He also has a cat named Bacchus and a French bulldog named Lily. Through his many years of therapy, he learned to forgive others and accept his family and friends for who they are. Now he has turned the focus inward, forgiving himself for the reckless decisions through all those years and finally accepting himself as he is: a successful, healthy, gay man living with bipolar depression.

Greater San Diego Area

PROJECT MANAGERPerformed project management duties including clearly communicating, thoroughly documenting and demonstrating product implementation competency and guide the customer through product implementation. Effectively performs the required tasks to ensure timely go-lives, and customer satisfaction, and addressing critical customer service issues. Demonstrate the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Systems and customer teams. The Project Manager is a mentor for both customer and internal team members. • Managed multiple installation projects. Directed teams in carrying out workflows and timetables of pharmaceutical dispensing equipment • Initiates, plans, executes monitors, controls and closes medium to large scale projects • Develops and manages medium to large scope, project plan and other tools • Ensures project is delivered within approved budget, schedule and meets quality standards • Actively leads and motivates cross-functional and/or multi-site teams for medium to large projects • Developed knowledge and ability to discuss applicable products and technologies

Performed project management of RFIs & RFPs issued for Maintenance and Product procurement contracts. Addressed system requests and repairs; recommended cost effective delivery of solutions as identified by clients. Reviewed project requirements with engineering staff to ensure they were within RFI and RFP guidelines. Tracked operations activities while reconciling budget, handling procurement, and resolving issues. Monitored system functions using key benchmarks and metrics; maintained accurate inventory databases. Generated reports on the telecommunications system.• • Managed VoIP Telephony Systems Installation project; directed teams in carrying out workflows and timetables of telephone systems replacement at all CHS Hospitals and off site locations, a 3-year project worth $5 million.• Directed emergency communication system RFP; selected vendor and product used for Emergency Clinical code notifications which greatly increased the redundancy of this critical clinical notification system. Successfully integrated Emergency Code system with multiple mobile communication devices including pagers, cell phones, blackberries, iPhones and Android devices. • Managed the implementation of Alarm Integration software that increased the speed in which caregivers are able to react to critical test results.• Handled the implementation of Nurse Call integration software that sent the patients nurse call system calls directly to caregiver’s wireless telephone. This dramatically reduced response time and greatly increased patient satisfaction scores. • Managed Telephony System replacement RFP, including consultants and selection committee. • Deployed and maintained Reverse 911 emergency notification system used to notify staff of critical events taking place throughout Catholic Health. Allowed staff to be notified of emergency on the mobile device of their choice.

Analyzed monthly telecommunication bills for discrepancies. Ensured services were billed correctly and paid within negotiated terms. Resolved discrepancies through entire reconciliation process. Managed and maintained contracts for assets. Served as liaison with telecommunication service and product providers. Assisted in annual budget preparation for telecommunications related expenses.• Eliminated unneeded services resulting in significant savings by auditing telecommunication service inventory. • Implemented telecommunication invoice management software used for management of service inventory and payment services.• Managed RFP for telecommunication services resulting in the consolidation of services at 45 sites from 5 service providers to 1. • Successfully managed the migration of services from 5 service providers to 1 as part of RFP project.• Developed Telecommunications Policy to govern the management of all telecom related activities throughout Catholic Health.

Maintained donor records through Raisers Edge database software; sent documentation to process credits to donors. Conducted preliminary research of prospective charitable institutions (corporations and foundations), including individuals with a history of giving. Coordinated the delivery of invitations and acknowledgement letters for fundraising efforts. Produced fundraising reports from events.• Developed reports to show progress on campaigns including Annual Giving Campaign; this report is still being used to provide Hospital Leadership with a status of fundraising campaigns.• Streamlined monthly bulk mailing process saving time and resources used.

Served as coordinator for eleven fundraising events annually; planned details of event including logistics, budget, in-kind donations, and supervising all activities during event. Coordinated all volunteers for events. Solicited event sponsorships from corporations and organizations. Wrote sponsorship proposals for events. Acted as Ambassador of the Campaign while working with other organizations throughout the community.

Performed project management of RFIs & RFPs issued for Maintenance and Product procurement contracts. Prepared various Requests for Information (RFI) and Requests for Proposal (RFP). Reviewed requirements of specific projects with engineering staff to ensure that requirements are met within RFI and RFP guidelines. Analyzes monthly telecommunication bills for discrepancies and anomalies. • Successfully negotiated contracts for services pertaining to Information Technology. This included Maintenance, Product procurement, & Telecom services such as Dark Fiber and SONET Ring services; acted as liaison between Legal & Insurance Departments and Service providers.

Bachelor Of Science (Bs), Computer/Information Technology Administration And Management

Black Belt In Six Sigma

Education record

Education record

Bs - Technology Management