Robert Grotans Email & Phone Number

Grand Rapids, Michigan, United States

This role requires a strong blend of strategic planning, creativity, and executional excellence to drive our digital learning efforts forward and ensure that our customers have access to the resources and education they need to succeed.• Develop and implement corporate digital learning strategy.• Design training programs that meet the needs of our customers.• Create and update digital learning content and resources.• Identify technical roadmap for digital learning experience.• Collaborate with global marketing team on promotional content and marketing efforts.

Greater Grand Rapids, Michigan Area

This role requires a strong combination of technical knowledge, marketing skills, and excellent communication and organizational abilities to effectively train and onboard new associates, create engaging marketing content, and educate customers on technical topics.• Managed global onboarding sales program for new associates.• Produced marketing videos focused on acquiring new customers.• Organized and facilitated sales and educational webinars for customers.• Wrote sales guides and white papers for new products and technical topics.

Grand Rapids, Mi

This role requires a strong combination of attention to detail, collaboration skills, technical expertise in eLearning and administration of digital portals, and creative ability to develop engaging courses for customers.• Ensure proper execution of all service offerings, including measurements, digital drawdowns, and portal administration.• Collaborate with cross-functional teams to productize and deliver new service offerings.• Maintain and support a Moodle-based eLearning site used by more than 25,000 customers worldwide.• Develop new eLearning courses for our products and services.

Grand Rapids, Mi

This role requires a combination of strong collaboration and project management skills, technical expertise in content creation, and excellent communication skills to respond to customer inquiries on social media.• Created new content for seminars, classroom, and online training.• Managed web tools used for customer portals and technical support.• Wrote white papers and other technical guides for end users.• Answered customer support questions on social media.

Kalamazoo, Mi

• Completely developed a new brochure for the Printing and Graphics Science program aimed at recruiting prospective students.• Lead operator on the department's digital press, a Canon imagePRESS C1+.• Designed fliers and posters for events and instructional purposes.• Worked on various self-regulating projects as thrown at me.• Assisted students in computer lab and print lab.

Kalamazoo, Mi

• Served as IT support for the largest college on campus by helping instructors having technical difficulties during class.• Maintained and developed the CAS Technology website as well as other instructor sites.• Used Mac OS X Server to deploy instructor wikis containing resources for students.• Performed updates and maintenance to Macs and PCs across campus.

Tucson, Az

• Worked in all departments of a print shop including digital, graphics/prepress, pressroom, bindery, mailing, estimating, and business.• Operated a Canon imagePRESS C7000VP and Canon imageRUNNER 110.• Performed preflighting and prepress functions such as typesetting, color separations, etc.• Worked on a six and four color Heidelberg Speedmaster SM 74.• Created job quotes using PrintSmith.

Tucson, Az

• Developed a new website according to instructor needs.• Updated and maintained website information on a regular basis.• Worked independently under strict deadlines.

Amherst, Wi

• Redesigned the entire school website for ease of use and accessibility.• Responsible for website maintenance and keeping the website infrastructure up to date.• Assisted students and teachers with network connectivity problems.

Ma, Information & Learning Technologies, Emphasis: Instructional Design & Adult Learning

Bs, Graphic And Printing Science, Communications

Activities and Societies: President of Technical Association of the Graphic Arts, Phoenix Challenge