Robert Salcido Email & Phone Number

Arizona, United States

Scottsdale, Arizona, United States

Phoenix, Arizona Area

Phoenix, Az

Redflex Traffic Systems Inc 2007-2019Director, Operations & Litigation Support, Corporate Custodian of RecordsHired to improve operational effectiveness, reduce costs and increase productivity by establishing operational policies, processes and procedures. * Negotiated external printing contract to save $4.8M initially, with continued savings of $40K monthly* Standardized delivery of video and image requests from overnight FedEx/UPS to secured electronic delivery, resulting in $2M cost reduction* Consolidated processing centers from 3 offices to 2, creating annual o cost savings of $5.8M+* Implemented IVR solution for Call Center Operations Team in 2010 saving $250K annually * Reduced labor and operating costs by $1.8M+ by consolidating call center hours to 2 8-hour shifts

Free Life International, Inc 2006-20070perations Manager-Manager of Customer CareResponsible for launching additional operation and contact center and become central operational location. Charged with designing plan for office configuration, layout and personnel staffing with 90-day project timeline.* Exceeded competing location’s metrics in all categories including revenue generation and efficiency* Established policy and process improvement plans; reducing error rates and absenteeism of personnel* Initiated and implemented policy modifications eliminating inconsistencies in offices* Implemented regular manager and supervisor meeting and training increasing effectiveness of management team

Phoenix, Arizona Area

Allied International Credit 2005-2006Senior Management-OperationsHired to increase efficiency and reduce cost overruns, while creating an increase in client retention and conversion ratio for contacts of each team over daily, weekly and monthly periods.* Responsible for work force management and operations of multi-site call center; including multiple client P&L’s. * Increased revenue and conversion ratio, while reducing contact attempts to payment ratio for each team* Interpreted complex regulatory and industry specific guidelines and educate managerial, supervisory staff, clients and associates about governmental regulatory laws, rules, codes, and policy and employment regulations.

Chase Bank 2005-2005Vice-President, Banking Center ManagerHired to lead and improve the operation of banking center and ensure customer satisfaction ultimately increasing revenue and decreasing client turnover to competition.* Exceeded mortgage, new credit card, new account acquisition and business account acquisition targets* Motivated Assistant Manager, Personal Bankers, Tellers, and supervisory staff to achieve organizational goals.* Facilitated collection of cash, cash reporting, deposits, and deposit reporting to vault services, compile and analyze complex and detailed reports.

Bank of America 2003-2005Vice-President, Spanish Credit Card Call Center Manager Hired to improve Spanish speaking customer experience and account retention. Tasked with acquisition of Spanish speaking market through focused and consistent effort and experience.* Recognized as national month over month best performing team and best performing start-up team * Exceeded customer retention metrics every month* Managed sales and front-end operations, transactions, bank policy and procedure, and customer service issues* Established and promoted strong working relationships with staff, local officials, and general public* Answered escalated customer calls and inquiriesVice-President, Banking Center Manager II Responsible for overall management and operations of multi-million-dollar branch including P&L and revenue forecasting. * Approve and initiate mortgages and credit lines for commercial and non-commercial customers. * Prepare and communicate recognition programs and performance appraisals, progressive discipline. * Oversaw all banking center operations and banking center staff. * Utilized problem resolution skills to achieve high levels of client satisfaction and appreciation* Leveraged relationships with key players, such as staff, local officials, and general public

Responsible for overall management and operation of multi-million dollar branch including P&L and revenue forecasting. Approve and initiate mortgages and credit lines for commercial and non-commercial customers. Successfully resolve customer inquiries, disputes, and provide technical assistance related to complete banking center operations, sales and front-end operations, transactions, bank policy and procedure, and customer service issues. Effectively motivate Assistant Manager, Personal Bankers, Tellers, and supervisory staff to achieve organizational goals. Interpret and educate clients, associates, and supervisory staff about bank and governmental regulatory laws, rules, and policy, promotions and employment policies/opportunities. Oversee professional and non-professional staff and vault operation. Facilitate collection of cash, cash reporting, deposits, and deposit reporting to vault services, compile and analyze complex and detailed reports. Prepare and communicate recognition programs and performance appraisals, progressive discipline. Provide direction and technical assistance to all banking center staff and other associates.Overall responsibility for banking center operation and staff. Resolved customer problems and issues; utilized problem resolution skills to achieve high levels of client satisfaction and appreciation.Build strong working relationships with staff, local officials, and general public.Answer escalated customer calls/inquiries.Leveraged relationship management abilities to develop excellent relations with key players, such as staff, local officials, and general public.

Peoria, Arizona

Glendale, Arizona

Phoenix, Arizona Area

Phoenix, Arizona Area

Phoenix, Arizona Area

Bachelor Of Science, Business Management

Bachelor Of Science Degree, Business Management

Education record

Real Estate License

Key Courses: Real Estate Law and Commissioners Rules, Valuation and Appraisal, Contract Law, Brokerage/Agency, Fair Housing