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The prevalent theme across every stage of my career and life is my immersion in building things. From constructing super complex lego sets in my free time to building customer success functions from scratch, I love the process of making ideas a reality through design, creation and implementation. I have a special affinity for building automation into organizations to streamline processes, boost efficiencies and drive an exceptional customer experience. Even though I have worked in customer-centric/facing roles for nearly two decades, it is clear that I still have the heart of an engineer – which is where my career began. I also enjoy teaching/coaching others to improve capabilities and performance. I understand the fact that that every form of teaching originated from listening. Over the course of my career, I have truly listened to my customers, then used that valuable feedback to craft solutions that positively impacted their business and identified innovative ways to view their operations more analytically. Additionally, I excel at coaching my employees to be the best versions of themselves. From learning their strengths/career ambitions to putting actionable development plans in place, nothing is more rewarding than having one of my employees promoted into a bigger role.Finally, leadership is a critical part of my DNA. While many equate the brash, dynamic and out-in-front leader to be the accepted model, I believe that servitude is the right answer. Something that has always stuck with me is the way in which wolves are led. There are no “alphas” in a wolfpack that walk out in front of the others. There are leaders, however, who tend to blend in with the others. This is exactly how I lead – by engaging directly with my team, understanding the capabilities of the team and coaching them collaboratively toward a goal. This approach has enabled me – time and again – to influence events and positive outcomes while remaining a humble, servant leader.
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Chief Customer OfficerPure CalleridBoulder, Co, Us
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Managing PartnerAcuity Integrated Mar 2023 - PresentBoulder, Colorado, Us -
Chief Customer OfficerPure Callerid Mar 2023 - PresentSheridan, Wy, Us
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Rvp - Customer SuccessRingcentral Apr 2022 - Mar 2023Belmont, Ca, Us -
Director - Customer SuccessRingcentral Jan 2019 - Apr 2022Belmont, Ca, UsRetained following the acquisition of Connect First to lead post-sale integration activities for RingCentral and drive customer success initiatives across 134 enterprise accounts ($68.2M in annual revenue). Served as a key member of the integration team and worked cross-functionally within RingCentral to create a smooth transition and minimize customer/employee disruptions. Collaborated with executive leaders to develop customer retention, monthly recurring revenue (MRR) growth, CSM coverage model and product adoption strategies. Executed through a team of highly trained and motivated Customer Success Managers. Quickly became known within RingCentral as a trusted advisor and strong performer.
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Evp - Customer SuccessConnect First, Inc. A Ringcentral, Inc (Rng) Company Aug 2013 - Jan 2019Boulder, Colorado, UsHired to build and implement a comprehensive customer success process that seamlessly onboarded customers onto the Connect First contact center platform. Worked directly with customers to identify pain points and developed a Customer Success function from the ground up that focused on pre-sales discovery, implementation, enablement and customer success phases. Recruited customer-facing resources, absorbed the Solution Engineering team (formerly aligned with Sales) and brought a level of accountability not seen before. Designed and implemented new processes that improved communication, handoff effectiveness and efficiency across the onboarding process. -
Senior Account ManagerProsodie-Capgemini Jan 2001 - Jul 2013Boulogne-Billancourt, FrPromoted into a customer facing role to manage relationships and account penetration for large clients, such as T-Mobile, Pfizer, Glaxo-Smith Kline (GSK) and Novartis. Built trusting relationships at all contact center levels by emphasizing great communication, customer advocacy and rapid problem resolution. Served as leader for over 200 contact center projects and worked across client departments to ensure success. -
Product Manager | Project Manager | Application DeveloperProsodie-Capgemini 2000 - 2003Boulogne-Billancourt, FrHired as an Application Developer for a contact center software company and was promoted to Product Manager to revive an underperforming Reporting Performance Module (RPM) product. Developed practical guides, tools and Wikis (leading edge at the time) to support implementations. Repositioned RPM from an event-based IVR reporting product to a comprehensive business intelligence (BI) tool. Collaborated with sales and marketing teams to create and execute a go-to-market strategy that was highly competitive in the marketplace.
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Project Manager | Dimensional Management ConsultantVariation Systems Analysis, Inc. 1995 - 2000Served as a Dimensional Management consultant and conducted in-depth product variance analyses for several leading companies, such as McDonnell Douglas, Boeing, Ford Motor Company and Hewlett-Packard. Delivered detailed reports and recommendations to client leadership teams regarding variations across the full manufacturing process (design, manufacture and assembly stages). Provided manufacturing insights that informed client decisions on new designs and strategic process flow changes.
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Welding EngineerUnited Industrial Engineering 1994 - 1995
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Cad Operator/DesignerPure Pak 1989 - 1993
Rob Schneider Skills
Rob Schneider Education Details
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Lawrence Technological UniversityManufacturing Engineering Technology/Technician
Frequently Asked Questions about Rob Schneider
What company does Rob Schneider work for?
Rob Schneider works for Pure Callerid
What is Rob Schneider's role at the current company?
Rob Schneider's current role is Chief Customer Officer.
What is Rob Schneider's email address?
Rob Schneider's email address is ro****@****ral.com
What is Rob Schneider's direct phone number?
Rob Schneider's direct phone number is +172031*****
What schools did Rob Schneider attend?
Rob Schneider attended Lawrence Technological University.
What skills is Rob Schneider known for?
Rob Schneider has skills like Telecommunications, Account Management, Call Centers, Crm, Voip, Saas, Cloud Computing, Product Management, Strategic Partnerships, Business Development, Marketing, Call Center.
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