Robert Guerrera

Robert Guerrera Email and Phone Number

Product Innovation | Unified Communications | Customer Success | Sales Enablement | Strategic Partnerships @ Comcast Business
philadelphia, pennsylvania, united states
Robert Guerrera's Location
Lafayette Hill, Pennsylvania, United States, United States
Robert Guerrera's Contact Details

Robert Guerrera work email

Robert Guerrera personal email

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About Robert Guerrera

Robert Guerrera is a Product Innovation | Unified Communications | Customer Success | Sales Enablement | Strategic Partnerships at Comcast Business. He possess expertise in product management, telecommunications, voip, unified communications, solution selling and 17 more skills.

Robert Guerrera's Current Company Details
Comcast Business

Comcast Business

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Product Innovation | Unified Communications | Customer Success | Sales Enablement | Strategic Partnerships
philadelphia, pennsylvania, united states
Employees:
7417
Robert Guerrera Work Experience Details
  • Comcast Business
    Sr Director Of Product Strategy And Program Management
    Comcast Business Mar 2020 - Present
    Philadelphia, Pennsylvania, United States
    ● Responsible for the product vision, goals, objectives, and priority delivery of desktop and mobile calling tools in support of a $265M Unified Communications product● Spearheaded discovery and evaluation of strategic partnerships to ensure ongoing product innovation● Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototyping, testing, and development for an SMB Unified Communication product. Generated $12 mil in revenue in the first 12 months● Part of team to evaluate $40 mil Unified Communication platform acquisition then led effort to secure $30 mil additional investment based on a strategic roadmap
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  • Comcast Business
    Director Of Product Management - Business Voice
    Comcast Business Jan 2017 - Mar 2020
    Greater Philadelphia Area
    ● Responsible for the end-to-end strategy and lifecycle of $1.2 billion telephone demonstrating ~4% growth YoY● Partnered with company-wide leadership to outline decision-making within product workstreams regarding optimal paths to meet business objections including mobile app customer sat scores over 3.9, NPS rates of over 8.3, and kept churn under 2%● Oversaw the consolidation of multiple mobile calling applications to a single unified experience. Leveraged Design Thinking with UX stakeholders to mockup and test iterations, then lead the migration of 50k users to the new experience while maintaining app store ratings greater than 3.4
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  • Comcast Business
    Director Of Sales Operations
    Comcast Business Mar 2014 - Jan 2017
    Greater Philadelphia Area
    ● Owned Sales and Channel Optimization Strategy to ensure that over 3K Sales reps internally were represented to all corporate partners in respect to CRM systems, product development and GTM efforts● Managed a team of subject matter experts who specialize in SMB, Enterprise and Advanced Voice products to provide field and corporate oversight on the end-to-end sales experience in support of over 30k sales per month● Implemented intake process to collect front-line sales rep process improvement suggestions, then vetted improvement requests for Sales leadership. Prioritized efforts based on direct feedback to improve various KPIs and improve eNPS
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  • Comcast Business
    Partner Sales Manager - Online Vertical
    Comcast Business Apr 2012 - Mar 2014
    Greater Philadelphia Area
    ● Strategic account manager for online selling partners. Aligned internal revenue expectations with external vendor commitments, evaluated program efficiencies in conversion ratios, and maximized lead generation strategies (including SEO and SEM) to achieve over $1 mil in new monthly billing annually ● Managed partner relationships at every level, including executive leadership, operations, project management, and sales teams to a 25% YoY sales growth ● Brokered partnership between Comcast Business Marketing and partners to ensure branded SEM compliance and minimize acquisition costs across 3 agencies.
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  • Comcast Business
    Program Manager - Indirect Channels
    Comcast Business Apr 2011 - Apr 2012
    Greater Philadelphia Area
    ● Founding member of the Comcast Business Indirect Channel. Oversaw project team that developed and launched sales ordering portal for 3 Master Agencies leading to one of the largest Indirect Channels in the industry. ● Built and managed Indirect Channel communication strategy for internal and external partner to recruitment focused on 16 Regional Direct partners who committed to $250K in new monthly billables● Responsible for the planning and organization of Tradeshows, Sales roadshows, and Marketing events including tracking ROI to secure YoY budget
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  • Comcast Business
    Sr Sales Support And Analysis Rep
    Comcast Business Nov 2008 - May 2011
    Greater Philadelphia Area
    Launched Business Sales help desk to assist multiple sales channels to improve productivity through communication, training and system support which grew to over 500 unique inquires monthly. Worked as sales liaison for product and system implementation on national scale.Deployed new hire on-boarding program for inside and outside sales teams including standardization of metrics around daily activity. Designed and implemented a third party contracted outside (Feet on the street) sales campaign for B2B SMB sales. Projected managed development of Comcast Solution Provider Program - Indirect Channel
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  • Comcast Business
    Inside Sales Account Executive
    Comcast Business Apr 2006 - Nov 2008
    Greater Philadelphia Area
    Advised clients on business solutions available based upon network needs. Negotiated long term contract commitments in order to develop and maintain a business client portfolio. Responsible for revenue quota as well as project management of customer deliverables. Managed the installation process by acting as a liaison for five major commercial divisions while simultaneously supporting internal and field operations.
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  • Comcast Cable
    Advanced Products Customer Account Executive
    Comcast Cable Jul 2005 - Apr 2006
    New Castle, De
    Handled large volume of incoming telephone calls, covering a full range of customer services in a prompt and professional manner. Answered customer questions regarding technical problems, sales and billing. Prepared work orders for maintenance requests after determining if field visit was required and ensured appropriate follow-up procedures were met. Provisioned new and existing accounts.
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  • Oakwood Worldwide
    Account Coordinator
    Oakwood Worldwide Jun 2002 - Jan 2005
    Greater Philadelphia Area
    Primary responsibilities included arranging temporary housing for company transferees, special projects and local customers through inside sales. Housing responsibilities included developing/ responding to RFP's for incoming and outgoing housing projects. Developed partnerships with wholesale market providers in an attempt to greater service clients in tri-state sales territory. Sales support for outside representative included following up on incoming leads through national sales network, sending outbound leads from local companies and qualifying potential clients.
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Robert Guerrera Skills

Product Management Telecommunications Voip Unified Communications Solution Selling Salesforce.com Direct Sales Sales Account Management Sales Process Sales Operations E Commerce Business Development Enterprise Software Strategy Strategic Partnerships B2b Lead Generation Managed Services Wireless Management Broadband

Robert Guerrera Education Details

Frequently Asked Questions about Robert Guerrera

What company does Robert Guerrera work for?

Robert Guerrera works for Comcast Business

What is Robert Guerrera's role at the current company?

Robert Guerrera's current role is Product Innovation | Unified Communications | Customer Success | Sales Enablement | Strategic Partnerships.

What is Robert Guerrera's email address?

Robert Guerrera's email address is ro****@****ast.com

What is Robert Guerrera's direct phone number?

Robert Guerrera's direct phone number is +121549*****

What schools did Robert Guerrera attend?

Robert Guerrera attended Penn State University.

What are some of Robert Guerrera's interests?

Robert Guerrera has interest in Children.

What skills is Robert Guerrera known for?

Robert Guerrera has skills like Product Management, Telecommunications, Voip, Unified Communications, Solution Selling, Salesforce.com, Direct Sales, Sales, Account Management, Sales Process, Sales Operations, E Commerce.

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