- Coach, inspire, motivate, and challenge students to be successful in their degree pursuit- Coordinate schedules and maintain records of students in accordance with college and federal standards - Provide high-quality customer service through phone, email, text, and online chat communications- Analyze reports and complete administrative tasks to support student success and retention efforts - Track student academic progress and complete daily outreach via phone, email, and text

- Responsible for scheduling exams, collecting office statistics, and maintaining student confidentiality- Responsible for answering phone, providing exceptional customer service, and general office upkeep- Created a department training manual, assisted with scheduling and training office staff

- Recruited, interviewed, evaluated, and trained new Peer Leaders- Managed and guided a team of twelve Peer Leaders in their coaching of first-year students - Planned, coordinated, and scheduled Peer Leader meetings, events, service projects, and activities- Collaborated with the Coordinator of Student Success and Retention to develop and facilitate trainings

- Guided students in Math and Microsoft Excel, using personalized strategies and techniques to promote understanding of course material- Assisted students with homework assignments, study skills, and test preparation

- Worked collaboratively with faculty and staff to coach, motivate, and challenge first-year students to be successful in their transition to college- Coached students to develop successful academic skills and strategies through class discussions, presentations, individual meetings, and frequent email communication- Assisted in the development, marketing, and operation of service projects on campus

- Assisted management in retail business operations while providing excellent customer service- Analyzed stores’ prospecting methods and presented areas of improvement to company leaders- Maintained store sales floor, unloaded and stocked product orders, and assisted with store staffing

- Assisted customers in locating products and determining hardware needs, offered product suggestions - Assisted manager in ordering merchandise and verifying purchase orders- Responsible for operating cash register, unloading shipments, stocking shelves, mixing paint, and maintaining store displays

- Upgraded and repaired customers' homes, verified purchase orders, and maintained material inventory- Installed roofing, plumbing, framing, drywall, cabinetry, flooring, and various fixtures - Operated a light duty truck, forklift, power tools, snow removal equipment, and various machinery