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Management ♦ Customer Service ♦ Windows / Mac OS X Proficiency Microsoft Office Experience ♦ POS Knowledge
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Senior Manager - Restaurant Technology, Systems And ServicesTasty Restaurant Group Feb 2022 - PresentPlano, Texas, Us -
Deployment And Support ManagerTabit - Restaurant Technologies Oct 2019 - Feb 2022Aventura, Florida, Us -
System AdministratorCorner Bakery Aug 2019 - Oct 2019 -
Restaurant Systems AnalystCorner Bakery Oct 2016 - Aug 2019• Maintain IRIS POS system using SQL, Enterprise Data Manager, and configuration files.• Worked with vendors to test improvements and upgrades to ensure a smooth deployment.• Staged hardware and software for New Café Openings, allowing for a faster and more cost-effective turnaround time.
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Level 2 Helpdesk, It Support ServicesCorner Bakery Jan 2016 - Oct 2016• Provided guidance and support to Level 1 analysts as needed through escalations.• Built and maintained Knowledge Base to ensure accurate and efficient troubleshooting and resolution.
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Business Support AnalystTgi Fridays Nov 2013 - Jan 2016Dallas, Texas, Us• Worked with managers to troubleshoot and resolve hardware-related issues, maximizing system uptime, enabling successful shift.• Created and edited knowledge-base articles, ensuring analysts have current troubleshooting information.• Increased management efficiency by applying strong knowledge of NCR BackOffice / Menulink restaurant accounting software platform. Streamlined effective troubleshooting, reducing amount of time needed to support managers via phone.• Facilitated quicker problem solving by creating and escalating incidents to teams and vendors with access to specific servers in system. -
Network Repair BureauVerizon Wireless Apr 2013 - Oct 2013Basking Ridge, Nj, Us• Identified and resolved hardware, software, and network issues related to system performance for individual customers.• Analyzed voice and data signal strength, properly diagnosing wireless network problems and enhancing customer satisfaction.• Escalated complex network issues to system performance engineers, facilitating on-site troubleshooting. -
Technical Help DeskFujitsu Aug 2012 - Apr 2013Jp• Diagnosed, troubleshot, and resolved hardware, software, and network issues via telephone and VPN for retail outlet corporate account.• Created, documented, escalated, and closed tickets, resolving register, POS and cash office issues.• Responded appropriately and maintained mutual comfort level while relating to diverse group of customers by using outstanding communication and interpersonal skills, including effective listening.• Earned solid reputation for solving complex issues, delivering exceptional customer service. -
Service TrainerPlace At Perry’S Jan 2012 - Jul 2012Consistently selected as a Top Tier ServerResponsible for training and coaching new hires on food and service standardsEntrusted with the managerial opening duties of the restaurantHandles server financial reportsProvides a guest-centric experience to all diners
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ManagerPappadeaux’S Seafood Kitchen Sep 2010 - Jan 2012Promoted from internship program to Kitchen Manager within first monthCoached, directed and participated with staff to deliver a level of service consistent with Pappadeaux standardsLead all food production activities held in kitchen to ensure the highest quality standard for the restaurant guests.Maintain the highest sanitation standards of the kitchen. Ensure that the kitchen, dish and food storage area is clean and well organized for efficient operationsMonitor and oversee kitchen labor costs and budgetary requirements. Instrumental leader in rollout of POS at store level
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Service Trainer/ Banquet CaptainJasper’S Restaurant May 2006 - Sep 2010Served tables, delivered orders, and handled financial transactions while maintaining the high standards of a four star restaurant.Responsible for training new hires on food and service standardsCreated instructional classes on food and wine knowledge and pairingsLed a team responsible for VIP and private parties
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Service Trainer/ Management InternHouston’S Restaurant Jan 2002 - May 2006Responsible for weekly inventories, placing orders, and cost controls of supplies and alcoholTabulated and balanced receipts, trained new hires, and conducted Continuing Education classes on Food KnowledgeRecognized by management for outstanding customer service and for repeat businessSelected as a Top Ten Server out of 50
Robert Gurley Skills
Robert Gurley Education Details
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University Of North TexasHospitality Management -
Trailhead By Salesforce
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Collin CollegeComputer Network Technology
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University Of North TexasHospitality Management
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Brother Martin High School
Frequently Asked Questions about Robert Gurley
What company does Robert Gurley work for?
Robert Gurley works for Tasty Restaurant Group
What is Robert Gurley's role at the current company?
Robert Gurley's current role is Sr. Manager of Store Systems.
What is Robert Gurley's email address?
Robert Gurley's email address is ro****@****afe.com
What is Robert Gurley's direct phone number?
Robert Gurley's direct phone number is +197261*****
What schools did Robert Gurley attend?
Robert Gurley attended University Of North Texas, Trailhead By Salesforce, Collin College, University Of North Texas, Brother Martin High School.
What skills is Robert Gurley known for?
Robert Gurley has skills like Customer Service, Management, Microsoft Office, Leadership, Troubleshooting, Team Leadership, Time Management, Restaurants, Hospitality, Pos, Microsoft Excel, Customer Satisfaction.
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