Robert Richardson Email and Phone Number

• Manage website design and improvements to enhance user experience and customer journey.• Enrich product information on Greenham's website, resulting in a more robust product portfolio.• Coordinate between design and digital teams to ensure timely completion of work for suppliers and stakeholders.

Conducting a comprehensive competitive analysis to assess the local marketing landscape for each of AC’s creative colleges throughout the UK, to drive insights and actionable strategiesUse of SEO and back-linking to drive visibility and growth. Management of social media schedule to increase reach and engagement

I took the reins in overseeing the maintenance and repair of catering equipment for esteemed clients, such as Arup and PWC. My role was not just about managing equipment but also acting as a linchpin, facilitating smooth and effective communication between our B2B clients and our internal teams. This liaison role was instrumental in maintaining a seamless operation. In addition, I orchestrated the intricate schedules of geographically dispersed engineering teams scattered across the United Kingdom. This strategic coordination not only optimised their productivity but also ensured that our services were delivered promptly, keeping our clients satisfied.• Showcased robust leadership capabilities through the training and supervision of newly onboarded team members, carrying out routine job responsibilities, and actively supporting their professional growth.• Employed Customer Relationship Management (CRM) software like Coresuite and SAP to efficiently manage client relationships and interactions.• Managed several client portals, including Verisae, Mercury, and Wisdom, to streamline collaboration and data sharing, ultimately enhancing the quality of services and increasing client satisfaction

At Waitrose I was tasked mainly with supervising the Waitrose delivery department. Tasks such as making sure that all deliveries were ready to be collected by the drivers in a timely manner, and if certain items were not available on the shop floor I would find appropriate substitutes, that were within the price range of the intended item. Whilst working this role I also dealt with customer care, including informing customers of delays to their deliveries, processing refunds and dealing with complaints.