First CS VP hire at Attentive to effectively scale the organization. Grew organization from 35 CS professionals to over 450 and increased revenue by 5X in 2.5 years. Incubated, scaled and spun out Enterprise CS, Support and Implementation. Full accountability over our Commercial CS teams representing 80% of our customer base.- Achieved Gross Logo Retention >93%, NRR >130%- eNPS (Employee NPS) score in mid-60s, well above company average- Built and deployed scalable PLG-oriented motions to successfully manage large books of business and deploy resources effectively- Hired >250 CS professionals over 3 years

- Recruited to revamp post-sales team as company entered inflection point of growth, increasing customer expectations, and organizational maturity. Tasked with turnaround scenario of department, servicing highly demanding client base.- Achieved highest gross retention in company history (+10 points), while reducing quarterly renewal completion time from +90 days as historically needed to just +12 days.- Rebuilt customer segmentation model and aligned CS team structure, goals, and career path to calibrate rep activities with revenue drivers.

Challenged to single-handedly structure and build out Contently's Customer Success, Account Management, Support, and Implementation functions.

Charged with managing company's relationships with major accounts including five Fortune 100s, as well as over a dozen others.

Role focused on customer fulfillment and Support, as well as overall operations internally.

Managed a team of 12 inside salespeople upselling career development services.

#1 performer on upstart Consumer Sales team; built best practices adopted team-wide.

Sold Luxury Tour packages to Travel Agents.