Robert Hammen Email & Phone Number

Walldorf, BW, DE

I have joined the Mac CoE team at SAP to help it continue to be one of the premier Apple @ Work environments in enterprise!

Hawthorne, California, US

• Stabilized existing Jamf Pro environment and implemented regular, ongoing automated patching and updates, including proactively notifying/prompting and, eventually, enforcing both OS and application updates.
• Identified frequent/recurring issues and performed architectural and policy changes to address them.
• Added official support for macOS as a platform, including documentation, training, and mentorship for front-line support staff at 10 locations across the U.S. Both macOS and iOS/iPadOS environments more than quadrupled.
• Evaluated Microsoft Intune for macOS, iOS and iPadOS management; performed engineering for iOS/iPadOS migration.
• Received SpaceX and NASA awards for various projects.

Rockville, MD, US

• Led implementation of Jamf Pro, drove the adoption of best practices, automated repetitive tasks, resolved security patches, initiated a change management system, and created extensive documentation.
• Reduced user requests, system issues, and ticket numbers by 50%+ through updated business processes, enhanced procedures, and revised management structures.
• Delivered a Self Service platform with 75+ applications, streamlined IT workflows, reduced software load, and generated user-facing documentation.
• Directed implementation, upgrades, and migration of critical macOS updates, as well as Office 2016 and an Exchange Online migration for 800 Mac and Windows users.
• Improved hardware upgrades by establishing universal and consistent procurement standards for Macs.

Pewaukee, WI, US

• Directed a successful six-month Mac integration project (from Proof of Concept to Pilot) for a large financial services company at their suburban St. Louis location. Resolved numerous complex technological and network.
• Designated as lead Mac technical architect/Jamf admin for a large e-commerce company valued at $4B with locations across North America. Brought this $150K+ annual recurring revenue client from previous employer.
• Re-architected the Mac environment for a consumer products company to follow best practices, created internal documentation, and implemented a cloud-based Jamf Pro server to manage updates, patching, and reporting.
• Consulted at a call center in Las Vegas to build a Mac support infrastructure, including Jamf Pro, and deploy 150 iMacs to their employees in two locations (one international) in one week.
• Managed and implemented the 1000+ Mac and 500+ iOS summer technology refreshes for a school district. Rebuilt and upgraded the Jamf server infrastructure, reimaged and configured all Macs, and set up the 1-to-1 iOS.
• Achieved Jamf Integrator certification and went on to accomplish 12+ Jamf JumpStarts onsite at clients.

• At a large e-commerce company, after a major crash, triaged and fixed primary Mac file server. Led to assessment of infrastructure, then enhanced and upgraded the Mac environment, previously rife with instability and.
• Re-engineered the graphics department of a retail store chain, increasing consulting revenue from this client as a result.
• Exceeded billable hours goals on a regular basis, servicing primarily design agencies and small businesses.

New Berlin, WI, US

• Directed all technology operations for a $40M company with five direct reports and annual budget of $250K.
• Contributed to the company growth from $20M revenue with 110 employees in 1993, to $40M and 210 employees in 2001. Started with a minicomputer and five terminals and grew to 180 Macs, 40 PCs, various internal servers.
• Recruited, hired, trained, evaluated, and mentored team members.
• Coordinated implementation of a unique prepress workflow system in two days, instead of the planned two weeks.
• Advanced the data collection and transmission of color data to the printing presses and reduced paper usage significantly, saving millions of dollars in waste paper.
• Started an outside IT consulting business, with increasing revenue every year despite a down economy.

Computer Science

Computer Science