Robert Hampton Email & Phone Number

Meridian, ID, US

Meridian, Idaho, US

Jacksons Food Stores is a convenience store chain with almost 300 locations branded as Shell and Chevron operating out of seven western states. My responsibilities include oversight of several operating groups including a 24x7x365 support center, desktop and back-office support, enterprise server support, warehouse technology, Business Intelligence and.

Lubbock, Texas, US

Currently serving on the Dean's Council for the Department of Engineering at Texas Tech University

Alexandria, VA, US

Chairman of Conexxus board of advisors.

Alexandria, VA, US

Currently serving on the NACS Convention Content Committee

79409, TX, US

Currently serving as a board member on the Texas Tech University Department of Engineering Computer Science External Advisory Board

Boise, ID, US

Currently serving as a board member on the Boise State University Department of Computer Science Industry Advisory Board

Dallas, Texas, US

• AECOM is a global provider of professional, technical and management support services to a broad range of markets, including transportation, facilities, environmental, energy, water and government. AECOM is a Fortune.
• Identified leadership gaps within my organization and replaced/restructured by promoting from within or acquired outside talent to form a more effective global department.
• Created a business case and obtained global CIO approval to install a global backup solution which will result in more than $4MM in savings over the next three years.
• Led the Infrastructure team to deploy a follow-the-sun support model for Network/Telecom, Storage, Server and Database operations.
• Managed a $22.5MM FY14 budget to target including CAPEX, OPEX, accruals, forecasts and monthly variance reporting to senior leadership.
• Led the Infrastructure team in focusing on process optimization and removing unnecessary tasks. This resulted in an 87% reduction in SLA violations on service tickets.

• $1B+ provider of commercial design, construction, and maintenance. ValleyCrest is privately held company (majority owned by Michael Dell/MSD Capital) with over 11,000 employees in 171 locations in the USA, Middle East.
• Integration of more than 25 acquisitions adding $400+ million in revenue in the last ten years.
• Implemented highly available large-scale server infrastructures including blade, SAN, and Virtual technologies.
• Instilled a customer service focus which improved the internal customer satisfaction rating from 67% to 94%.
• Developed a business continuity plan including the successful testing of full catastrophic failure recovery procedures.
• Hardware migration for Oracle Enterprise One (JD Edwards) ERP system from an IBM AS/400 to a Wintel-based platform resulting in 300% increase in system performance and over $600K maintenance savings per year.

• Management consulting firm specializing in services for public safety, criminal justice and other agencies in information technology, communications technology and electronic commerce systems.
• Managed numerous associates in delivering Information Technology solutions to clients. Engagements included County of San Diego, County of San Diego District Attorney, City of Los Angeles, City of San Diego, County of.
• Acting CIO for the County of San Diego District Attorney’s office. Responsibilities included: - Developed a strategic plan for technology infrastructure, staffing, procurement, application development and security.
• Created local and wide area network requirements for the County of San Diego Information Technology outsource project.
• Developed a five-year information technology strategic plan for the Information Technology Agency at the City of Los Angeles.
• Developed network infrastructure, capacity planning and telecommunications design documents for the County of San Diego Sheriff’s Department.

US

• Retail facing operation of Texaco, Inc., including over 500 company-owned locations in the Western half of the US. These locations accounted for almost $1.3 billion in annual revenue.
• Managed software and hardware development for the retail automation system that controlled point of sale, fuel dispensing, car wash interface and fuel tank monitoring.
• Created partnerships with Retail and Marketing leaders to understand their business issues and system requirements.
• Managed several Texaco and contract personnel working on simultaneous software and hardware development projects.
• Managed employees working on documentation effort for technical specifications, job aids and user manuals.
• Negotiated pricing and legal contracts with vendors and outsourcing companies.

US

• Internal support organization for the Texaco Bellaire (Houston) office that had over 2,000 users.
• Supervisor of network operations group of 8 engineers who provided network administration and customer support.
• Managed network infrastructure project to consolidate Banyan, LAN Manager, Novell, IBM LAN Server and UNIX systems onto Windows NT Server with no user downtime.
• Received numerous customer service and outstanding performance awards.

Master Of Business Administration, Business, Finance

Bachelor Of Science, Engineering, Computer Science

Associates, Computer Science