Robert Hassell   Cto, Cio, Vtsp, Itil V3, Ccna, Capm, Mcp Email & Phone Number

San Antonio, Tx, Us

Lubbock, Tx, Us

As the Senior Chief Information Officer (CIO) & Chief Technology Officer (CTO) Consultant with Mandry Technology Solutions, Robert Hassell charters the CIO strategy to deliver complex IT solutions for small and mid-sized businesses in the banking, government, healthcare, food service, automotive, nonprofit, education, accounting, and oil and gas sectors. Orchestrates technology design and project planning for the installation of backup systems, telecommunications, virtualization, and network hardware to support security and compliance and ensure business continuity and disaster recovery. Mentor team members on testing, troubleshooting, and problem-solving. Conducts research on products, services, protocols, standards, and statistics to keep informed on networking industry reporting to support industry-leading network procurement. ► Increased client retention to 100%► Design and refresh the company server and network infrastructure to improve performance and reduce physical hardware inventory► Implemented wireless network design for college dorms to handle a 1,000+ device capacity► Expedited college response plan for all staff, faculty, and students to work remotely within 2 days► Administer strategic plans and budgets for all assigned clients and execute against year over year

Lubbock, Tx, Us

As the Director of Operations for Mandry Technology Solutions, Robert Hassell mobilized the network, account, project implementation, and remote/on-site support teams. Coordinated resources for service delivery and low-resolution times for clients. Maintained low support costs by utilizing tools and proactive network maintenance of IT infrastructure.► Developed a team model for client assistance calls to engage with a dedicated team to improve resolution request time by facilitating cross-team training to increase resource capacity by 20% and decrease call resolution times by 50%► Mentored and developed 2 engineering team members to advance into the management roles of Service Delivery Manager and CIO Consultant► Consistently maintained no or low helpdesk support backlog and average resolution of <1 day► Rehabilitated the internal culture of the company to improve employee retention by 95%+

Lubbock, Tx, Us

As the Chief Information Officer (CIO) Consultant for Mandry Technology Solutions, Robert Hassell launched the tactical and strategic direction for clients based on business needs and best practices. Aligned technology design with project planning for the installation of VoIP, virtualization, and networking hardware (routing, switches, firewalls) to support security (intrusion detection/intrusion protection), compliance, business continuity, and disaster recovery. Maintained network configuration, mapping, and performance statistics specification documentation.► Designed and managed the deployment of SD-WAN for a client to reduce circuit costs from $200K to $90K annually and maintain the security of the business network► Executed the replacement and installation of an aging large hospital server infrastructure with minimal business interruption to increase performance for the EMR and associated systems► Created the first client budget system using a strategic roadmap for meeting with clients to help the executive leadership teams see the value in IT

Arkadelphia, Arkansas, Us

As the Chief Information Officer for W. P. Malone Companies, Robert Hassell directed ExactMed Solutions operations and IT groups and infrastructure and software development, as its consulting Chief Information Officer (CIO). Oversaw Allcare Pharmacy software development and strategy of new products and services, sales, training, development teams, infrastructure, applications, HIPAA/PCI compliance, and revenue, as its consulting Chief Operations Officer (COO). ► Propelled internal software development teams to build a secure web portal for nursing home, acute care, and assisted living facilities to access patient and drug information from the internal pharmacy system, completed the project in 30 days driving new business to long-term care pharmacy operations► Refocused ExactMed financials from underperforming to operating at a profit in 6 months upon joining the company by adding new business and improving operational efficiency► Grew business by contracting a vendor to build a mobile application for retail pharmacy operations ► Implemented and deployed a pharmacy delivery process system for validation, route optimization, signature capture, and audit compliance for long-term care pharmacies► Doubled business revenue by $200M within the first year by improving help desk and support staff efficiency by eliminating repeated issues with new technologies and ITIL v3 processesThe W. P. Malone group of companies provide institutional and retail pharmacy solutions across Arkansas with state-of-the-art technologies: AllCare Pharmacy, AllCare Specialty Pharmacy, AllCare Long-Term Care Pharmacy, AllCare Correctional Pharmacy and ExactMed LLC.

Phoenix, Az, Us

As the Information Technology Manager for Freeport-McMoRan Copper & Gold, Robert Hassell directed the IT operations for the New Mexico region, including strategic and business planning, infrastructure design, desktop support, system architecture and implementation, data center operations, and Cisco LAN/MAN/WAN conceptual design. Managed system/software/database projects through the lifecycle, enterprise system deployments, and system integration planning and execution.► Managed an operational and capital budget of $5M ► Mobilized and motivated a talented cross-functional technology team of 21► Negotiated contracts with vendors to save cost by $366K annually► Completed projects to improve systems and network performance to 99.99% up-time

Silver City, Nm, Us

As the President of Silver City Technologies, Robert Hassell, directed all business and operational functions of company providing computer service and repair, IT staff management, data and disaster recovery, remote backup, home and office automation, and digital security/video. ► Provided additional services in networking (LAN / MAN / WAN), Internet hosting, Web site design, and wireless management.► Generated sales of computers and printers, and offered project management / consulting services.

Houston, Tx, Us

As the IT Infrastructure Project Manager for Sentigy, Robert Hassell provided project management consulting services for corporate clients, including project planning and scheduling, resource management, dependency management, and risk management.► Supervised 22 employees throughout project lifecycles► Developed infrastructure plans with budgets and resource requirements exceeding $40 million, including hardware/software updates and file planning/management for single global repository

Houston, Texas, Us

As the Information Technology Infrastructure Team Lead, Project Manager initially for COMPAQ, then transitioned with the acquisition by Hewlett-Packard in 2002, Robert Hassell managed implementation of communications infrastructure at company locations nationwide.► Handled installation of voice infrastructure (PBXs, voicemail systems, wireless voice technologies, Centrex), data infrastructure (wireless LAN, routers, switches), transmission links (T1s, frame relay circuits), office and factory cabling, and satellite systems.► Coordinated closely with real estate teams regarding set-up or migration of sales offices.

It Business Management Certification, Information Technology Business Management

Associate Of Science - As, Computer And Information Sciences, General