Working on the digital team at The Designer Rooms to launch www.thedesignerrooms.com online store and grow various parts of the businesses IT and customer experience infrastructure within the bricks and mortar retails stores.

- Designing and developing websites- Managing social media campaigns- Creating graphic and brand designs- Providing IT support and consultation- Implementing systemsCurrently, my primary focus is on my day-to-day job responsibilities; however, I continue to operate Big Spark Digital during my personal time, supporting clients.

At Steven Brown Art, I led the development of a user-centric website that attracted 70,000 to 100,000 daily visitors and generated £25 million in sales over three years. I introduced the Steven Brown Art loyalty programme, enhancing customer engagement with points, benefits, and referral rewards to encourage brand loyalty and repeat purchases.I managed an extensive catalogue of 15,000 product variations, coordinating closely with manufacturing sites via Order Desk to streamline… Show more At Steven Brown Art, I led the development of a user-centric website that attracted 70,000 to 100,000 daily visitors and generated £25 million in sales over three years. I introduced the Steven Brown Art loyalty programme, enhancing customer engagement with points, benefits, and referral rewards to encourage brand loyalty and repeat purchases.I managed an extensive catalogue of 15,000 product variations, coordinating closely with manufacturing sites via Order Desk to streamline operations. In partnership with the marketing team, I developed targeted campaign landing pages and integrated advanced digital marketing tools to boost online visibility and sales. Additionally, I established a vital partnership with Shopify.com to obtain custom solutions for our Shopify Plus account.To improve the in-store experience, I implemented cutting-edge POS iPad till systems, linking online and in-store services for a cohesive customer journey. I significantly expanded our Customer Services department, growing the team from two to 11 members and adopting the industry-leading Wix Answers platform to provide diverse contact options through a unified system, ensuring an exceptional service experience.My role also encompassed managing broader IT operations across the business, including VOIP phone systems, networking, and security. I maintained robust partnerships with manufacturing facilities, guaranteeing efficient order processing and fulfilment, especially during critical sales periods like Black Friday and Cyber Monday. My commitment and drive were crucial to maintaining operational continuity and excellence during these peak times. Show less