Robert (Bob) Hazel Email & Phone Number

Greater Philadelphia

Greater Philadelphia Area

Providing Scrum Master, Business Analyst, Project Management and Agile Coaching services to a major pharmaceutical client for the creation of an integrated Business Operations Platform application for the Center for Observational and Real-world Evidence program in client's Research Lab organization.

Greater Philadelphia Area

• Vice President – Engineering & Architecture, 2017 – 2020Evaluated the scrum master role and developed a full career path, creating new scrum master job descriptions, personas and learning journeys to elevate the scrum.
• Curated and made available multiple cloud learning journeys.
• Coordinated creation of Domain Driven Design Micro-services learning.
• Managed the Application Rationalization Program, decommissioning ~300 applications and achieving 109% of 2017 target, reducing the overall application portfolio by 17% with savings exceeding $80 million. Vice President.
• Orchestrated completion of the requirements and development phases for an enterprise-wide integrated customer disputes management application and managed 160,000-hour project.
• Acted as temporary crisis management leader in resolving defects for a critical line of business application, allowing it to implement on schedule.

Greater Philadelphia Area

Program managed consolidation of disparate automated predictive and manual customer contact dialer applications onto a single enterprise technology platform and product, to reduce costs and improve efficiencies for an industry leading financial services client. Projects totaled over 150,000 hours with $3 million in savings.

Greater Philadelphia Area

• Drove organizational transition and takeover of company-wide technology infrastructure services for a leading publisher of scientific, technical and medical content:
• Spearheaded five functional teams in abbreviated time frame, achieving the target cutover goal and allowing the new organization to stand up their own technology services group.
• Recognized as a top performer by the management team for consistent and high-quality contributions.
• Concurrently managed the company’s newly formed Mobile Center of Excellence for the same publishing client.

Greater Philadelphia Area

• Launched and managed IBM initiatives to re-establish leadership presence in healthcare medical image archive space with new offering.
• Created and led distribution channel offer.
• Delivered $82 million in revenue against a business plan with a $68 million three-year target.

• Developed Program Management Office and processes for new technology solution offering.
• Created financial reporting tools by collaboratively designing and implementing worldwide program office and supporting end-to-end processes.
• Enabled targeted growth markets through design and customization of training for Germany, Brazil, Mexico, and India.
• Designed and delivered customized training for value added resellers and key software partners.

West Chester, PA

• Provided key management consulting leadership, turning around relationship at this strategic global account. IBM was looking dull and unresponsive as major process problems plagued the business-partner resale channel.
• Improved client satisfaction ratings from <40% to over 98% in first 6 months
• Managed strategic application port project in Germany, allowing client to move PACS application from Sun Solaris to Linux / xSeries, positioning them for future sales in target markets.
• Managed a $2.5 million, 15-person data consolidation project that migrated over 45 TB of mission critical customer data to new IBM storage hardware.
• Recognized by both client and IBM for project leadership.

• Provided key management consulting leadership, leading several client information-technology consulting engagements that included developing and implementing a project-management career model, leading vendor.
• Managed a 6-person client Task Force, creating an integrated Project Management (PM) Career Model that incorporated career path, skills inventory, training curriculum, and career development plan.Reconciled all of the.
• Developed and executed detailed license reconciliation process, creating MS Excel database repository and tool for capturing, identifying and fully claiming all license violation costs.Re-bid entire telecommunications.
• Used Request for Proposal (RFP) process, soliciting competitive proposals and awarding client’s nationwide telecommunication services.
• Achieved final RFP Award that resulted in over $800K of savings by developing comprehensive, detailed work plan and successfully managing hybrid team of 7 people, including PwC, Client Managers, and third-party.

Master Of Business Administration - Mba, Information Systems

Bachelor Of Business Administration - Bba, Management